topic Home phone still diverted in Home Phone

Home phone still diverted

exraflad — Tue, 23 Jan 2024 11:43:36 GMT

I had a landline problem a long time ago, and talktalk offered to divert my landline to my mobile, for free which I accepted. They stated that when landline was fixed the divert would be removed.

Well my landline has been working fine for ages but the diversion is still on, I have tried numerous ways to contact talktalk, but they make it nigh on impossible, the one time I managed on chat I was on the line for over an hour but then got diverted to yet another person and I had to leave the chat, I did ask that they look into and fix the problem.

Nothing has been done and I still can't actually get to chat to anyone again, and as for talking to a human being on the phone.

I would appreciate calls to the landline not being diverted so any help would be great.

Re: Home phone still diverted

Debbie-TalkTalk — Tue, 23 Jan 2024 11:46:50 GMT

Hi exraflad

I'm sorry to hear this.

To cancel/remove a divert, dial #21#

Re: Home phone still diverted

exraflad — Tue, 23 Jan 2024 12:11:59 GMT

Thank you so much it worked.
Shame chat didn't offer this simple solution.

Re: Home phone still diverted

Debbie-TalkTalk — Tue, 23 Jan 2024 12:15:38 GMT

Hi exraflad

I'm so glad to hear that this has worked. Apologies our Faults Team didn't advise on how to do this.

Debbie

Re: Home phone still diverted

exraflad — Tue, 23 Jan 2024 12:38:15 GMT

Just like to add TalkTalk help on call divert when fixing a problem states (copied from your help page)

"We often set up Call Divert for you whilst we're fixing a problem with your phone service. It should be automatically removed when the problem is fixed, but if you find that it's still on, please contact us."

Maybe they should add your solution as the please contact us is not easy

Re: Home phone still diverted

Debbie-TalkTalk — Tue, 23 Jan 2024 12:43:04 GMT

Hi exraflad

I have just fed that back to our online help team and asked them to update this help page with this information.

Thank you 🙂