topic Re: No Service on Phone or WiFi - Scotland, Lanarkshire in Home Phone

No Service on Phone or WiFi - Scotland, Lanarkshire

DebbieM7 — Mon, 22 Jan 2024 10:44:29 GMT

After the severe weather last night we have had trees fallen in the area and now have no phone service or internet connection. Been trying to report this online and getting nowhere! They are trying to do line tests then stop and say try later. Can someone please help? What do I do to get this resolved? I live in G71 5JB postcode (Uddingston).

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Gliwmaeden2 — Mon, 22 Jan 2024 10:53:21 GMT

Add your Talktalk landline number to your community forum profile details, @DebbieM7.

Never post personal information on the open forum pages.

Go via your avatar/name; settings; drop down menu.....Personal Information. SAVE CHANGES.

Staff use this to identify your account.

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

DebbieM7 — Mon, 22 Jan 2024 11:15:37 GMT

I think I have done this now. Really frustrated as my mobile does not get a good reception for calls or internet in the house. This is taking ages. I just need this logged and fixed asap. My postcode should have helped.

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Chris-TalkTalk — Mon, 22 Jan 2024 14:59:13 GMT

Hi Debbie,

I'm sorry to hear that you're experiencing problems with your service. Could you just confirm that it's still not working and we'll log it over to Openreach for investigation

Chris

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

DebbieM7 — Mon, 22 Jan 2024 15:37:23 GMT

Hi Chris

Yes we still have no landline or internet. I am aware other providers are down in the area too. If you could log this issue and arrange for someone to rectify this asap please? Our services have been down since 10pm last night. There was no point logging it at that time as the weather was still really severe.

Thanks

D McGowan

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Chris-TalkTalk — Mon, 22 Jan 2024 15:47:44 GMT

OK thanks. I've raised this to Openreach for further investigate. Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Tue, 23 Jan 2024 07:55:00 GMT

Hi DebbieM7

I've checked and this fault is still with Openreach, no additional updates have been provided at the moment.

I will continue to monitor for further updates.

Thanks

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Wed, 24 Jan 2024 08:18:10 GMT

Hi Debbie

I can see that the fault has been assigned to a line engineer this morning. I will check on this fault later this afternoon for additional updates.

Thanks

Debbie

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Wed, 24 Jan 2024 13:24:16 GMT

Hi DebbieM7

Openreach have now closed the fault as resolved. Is everything working ok now?

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

DebbieM7 — Wed, 24 Jan 2024 14:22:06 GMT

I am currently at work so I will check when I get home. Thanks

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Wed, 24 Jan 2024 14:31:08 GMT

Hi DebbieM7

Thank you. Please let us know how you get on.

Debbie

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Mon, 29 Jan 2024 10:24:49 GMT

Hi DebbieM7

How are you getting on?

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

DebbieM7 — Mon, 29 Jan 2024 10:29:47 GMT

All working now thank you!

Re: No Service on Phone or WiFi - Scotland, Lanarkshire

Debbie-TalkTalk — Mon, 29 Jan 2024 10:32:30 GMT

Hi DebbieM7

That's great news, I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie