topic Home phone in Home Phone

Home phone

Rondo2 — Sun, 28 Jan 2024 15:16:17 GMT

Had problems with constant noise on the line sometimes complete silence, had two engineers out both said there was a fault outwith the house, but TaltTalk appear to ignore this and say the fault is fixed. It is not. Spent 4 hours "chatting" with someone got no where.

Can I dump the phone completely have Full Fibre internet.

Re: Home phone

KeithFrench — Sun, 28 Jan 2024 15:40:22 GMT

That would be between you & the Loyalty dept (direct number 0345 1725157). However, in the meantime I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Home phone

Anonymous — Mon, 29 Jan 2024 06:47:55 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Home phone

Rondo2 — Mon, 29 Jan 2024 14:09:19 GMT

As if by magic, the phone has been fixed no more interference, 6 days after TalkTalk said it was fixed(it was`nt)

Thank you (whoever)

Re: Home phone

Debbie-TalkTalk — Mon, 29 Jan 2024 14:21:49 GMT

Hi Rondo2

I'm so glad to hear that the phone line is now working ok.

Please let us know if you do experience any further issues.

Thanks