topic Re: Landline not working in Home Phone

Landline not working

MerryBerry — Tue, 30 Jan 2024 12:58:53 GMT

I've just had an Openreach engineer visit as I had reported my landline was dead (reported on Fri 26th Jan) and they said that my area has moved to the new Voice over Internet Protocol (VoIP) system and my landline wont work unless I receive a small box that connects to my router. I haven't had any contact that this was happening. It hasn't worked since Tues 23rd January and had reported it to you on Friday 26th.

Re: Landline not working

Anonymous — Tue, 30 Jan 2024 13:05:08 GMT

Hello,

Can I just confirm, have you recently upgraded to a FTTP service and did the engineer install a new box (ONT) in the property?

Thanks

Michelle

Re: Landline not working

MerryBerry — Tue, 30 Jan 2024 13:43:43 GMT

Yes, the box for the FTTP service was fitted last year sometime

Re: Landline not working

Chris-TalkTalk — Tue, 30 Jan 2024 15:23:28 GMT

Hi MerryBerry,

Can you add your TalkTalk landline telephone number or account number to your community profile and we'll take a look at this for you

Chris

Re: Landline not working

MerryBerry — Tue, 30 Jan 2024 15:33:32 GMT

I've added my details now.

Re: Landline not working

MerryBerry — Tue, 30 Jan 2024 17:05:21 GMT

Hi - I've just checked my landline and I now have the ringtone back - after a week - yay! My mum can now call me.

I've checked outward and inward calls too (using my mobile). I'm not sure who did what but it looks like its rectified for now. Not entirely sure what the engineer was talking about with the VOIP as it now is obvious it hasn't reached here yet.

Re: Landline not working

Anonymous — Wed, 31 Jan 2024 06:44:16 GMT

Morning,

I'm really glad to hear this and thanks for letting us know 🙂

Michelle