topic Re: Caller display in Home Phone

Caller display

Shirltay1 — Wed, 31 Jan 2024 18:44:33 GMT

My home phone Caller display has suddenly started to show ALL incoming calls as Withheld. I have been in touch with Talk Talk chat and they say line is ok and sent me an email with suggestions to check, which I have done and still not working. Getting frustrated now as I don’t normally answer withheld numbers. Any suggestions please

Re: Caller display

Anonymous — Thu, 01 Feb 2024 07:13:49 GMT

Morning,

I'm sorry to hear this. Can I just confirm, have you tried switching the Caller Display service off in your My Account and once removed (this can take a few hours) re-added it again?

Thanks

Michelle

Re: Caller display

Stefan4 — Thu, 01 Feb 2024 12:57:22 GMT

I have had the same problem.

Still awaiting a fix!

Re: Caller display

Shirltay1 — Thu, 01 Feb 2024 17:29:12 GMT

Despite removing the caller display boost and receiving confirmation emails (twice) this is still showing as active on my account. I am therefore still getting all incoming calls as Withheld. Now pulling my hair out!

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 08:10:12 GMT

Hi Shirltay1,

Could you just confirm that the telephone number in your community profile is your current TalkTalk landline telephone number

Thanks

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 08:17:32 GMT

Hi Chris, yes number is correct.

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 08:24:34 GMT

OK thanks. Do you have an eero or the sagecom router?

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 08:31:38 GMT

How do I tell what router I have?

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 08:33:42 GMT

There should be a label on the back with the manufacturers name and model number

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 09:25:18 GMT

The only label is the TalkTalk WiFi net work I’d answer password label . The router is Black and has a white light

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 09:39:37 GMT

OK, that sounds like the Sagemcom wifi hub, so your telephone plugs directly into your router?

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 09:42:08 GMT

Yes phone plugs into router

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 09:45:21 GMT

OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know once you've done this

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 12:44:40 GMT

Ok, switched off for 90 mins and still not working. Incoming call still showing as Witheld.

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 13:02:32 GMT

OK thanks for trying. Everything looks OK from our side now. Could you just test one more time and if it's still not working I'll try removing it and re-adding it

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 13:18:41 GMT

Rather than me wasting more time without the internet by switching it off, can you please remove it and then re add . I would also like to know why when I try to remove phone boosts they still remain active .

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 13:23:21 GMT

I don't need you to switch the internet off, just need you to call your landline to see if the number is still showing withheld

Chris

Re: Caller display

Shirltay1 — Fri, 02 Feb 2024 13:29:04 GMT

Ah , ok sorry. Have tried again but still Withheld.

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 14:20:31 GMT

OK thanks. I'll remove it now

Chris

Re: Caller display

Chris-TalkTalk — Fri, 02 Feb 2024 14:34:05 GMT

I've removed it, I'll add again in an hour. I'll let you know when I've done it

Chris