topic Re: Landline false ring every 30 minutes in Home Phone

Landline false ring every 30 minutes

Andy171 — Sun, 04 Feb 2024 17:42:26 GMT

Since fibre was installed our phone starts to ring every 30 seconds then stops. Can talk talk create a fix for this?

Re: Landline false ring every 30 minutes

fr8ys — Sun, 04 Feb 2024 17:51:53 GMT

Hi,

Yes they can.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Landline false ring every 30 minutes

Anonymous — Mon, 05 Feb 2024 06:42:06 GMT

Hi Andy,

Just to confirm, are you using VOIP on the Wifi Hub 2 router please?

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Landline false ring every 30 minutes

Andy171 — Mon, 05 Feb 2024 10:57:07 GMT

The phone is plugged into the talk talk router. Phone numbers are updated in profile, thanks

Re: Landline false ring every 30 minutes

Chris-TalkTalk — Mon, 05 Feb 2024 11:05:59 GMT

Hi Andy,

What is the make and model of your telephone?

Chris

Re: Landline false ring every 30 minutes

Andy171 — Mon, 05 Feb 2024 14:19:41 GMT

I can't tell, the label has come off. It's a retro dial type with a traditional bell ring.

Re: Landline false ring every 30 minutes

Chris-TalkTalk — Mon, 05 Feb 2024 15:12:16 GMT

OK thanks. How long does the phone ring for aproximately? Do you have another telephone that you can test with?

Chris

Re: Landline false ring every 30 minutes

Andy171 — Mon, 05 Feb 2024 15:18:04 GMT

It's a very brief ring, stops almost immediately after it starts. We don't have another phone available. I read another post where someone called it a 'missed' call, same as us every thirty minutes. Also it's always 23 and 53 minutes past the hour if that helps.

Re: Landline false ring every 30 minutes

Chris-TalkTalk — Mon, 05 Feb 2024 15:31:32 GMT

Hi Andy171,

OK, I'll pass this over to our Network team and ask them to take a look. We'll let you know when we receive an update or they may contact you directly

Chris

Re: Landline false ring every 30 minutes

Chris-TalkTalk — Mon, 05 Feb 2024 15:38:15 GMT

Sorry, just to confirm, You're using the sagemcom router and not the eero with grandstream digital voice adapter?

Chris

Re: Landline false ring every 30 minutes

Andy171 — Mon, 05 Feb 2024 16:26:40 GMT

With eero and Grandstream we had no landline at all. Several phone calls and one very long live chat, unplug this and that, restarts, reboots,,,nothing. So we are now on the router where we at least have a landline, which is essential, we can not be without it. Therefore we have to stay with this router but would like the annoying false ring sorting out. Please tell your colleagues not to suggest eero again, my nerves will not take it. Thanks

Re: Landline false ring every 30 minutes

Anonymous — Tue, 06 Feb 2024 07:24:41 GMT

Hi Andy,

I've passed this over to our Faults Escalation Team now and have asked them to apply the fix for this particular issue. I will post back here as soon as I receive confirmation that this has been completed.

Thanks

Michelle

Re: Landline false ring every 30 minutes

Andy171 — Tue, 06 Feb 2024 08:30:42 GMT

Thanks Michelle, we look forward to the resolution.

Andy

Re: Landline false ring every 30 minutes

Anonymous — Tue, 06 Feb 2024 08:33:13 GMT

Hi Andy,

No problem, I should hopefully know more today.

Michelle

Re: Landline false ring every 30 minutes

Anonymous — Wed, 07 Feb 2024 07:15:26 GMT

Morning Andy,

I've not received an update as yet. If I don't hear anymore by later this morning then I will chase this.

Thanks

Michelle

Re: Landline false ring every 30 minutes

Andy171 — Wed, 07 Feb 2024 11:34:41 GMT

Hello Michelle, the issue is resolved. Many thanks

Re: Landline false ring every 30 minutes

Anonymous — Wed, 07 Feb 2024 11:42:10 GMT

Morning,

I'm really glad to hear this 🙂

Michelle 🙂