topic Re: All incoming calls showing as 'withheld'. in Home Phone

All incoming calls showing as 'withheld'.

Stefan4 — Sun, 28 Jan 2024 13:53:16 GMT

Since I cancelled CallSafe all incoming calls are showing as 'withheld'. Raised the issue over the chat lines and was assured that ptroblem would be fixed after 24 hours. 48 hours now passed and problem still persists!

Caller display is set on.

Re: All incoming calls showing as 'withheld'.

Anonymous — Mon, 29 Jan 2024 07:36:55 GMT

Hi Stefan,

I'm sorry to hear this. Can I just confirm, have you also tried removing the Caller Display service in your My Account and then re-added this again?

Thanks

Michelle

Re: All incoming calls showing as 'withheld'.

Stefan4 — Mon, 29 Jan 2024 10:36:26 GMT

I did try to switch off Caller Display and switch back on but system would not let me.

Still shows as ON

Re: All incoming calls showing as 'withheld'.

Anonymous — Mon, 29 Jan 2024 10:59:57 GMT

Hi,

Does this also happen if you try a different browser?

Thanks

Michelle

Re: All incoming calls showing as 'withheld'.

Stefan4 — Tue, 30 Jan 2024 09:33:37 GMT

Yes. Have used Chrome and Microsoft Edge with same result.

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Tue, 30 Jan 2024 12:46:07 GMT

Hi Stefan4

It looks like the request to remove callsafe has not completed, So I have asked the ops team to fix the problem.

Will let you know when I get an update.

Sorry for any inconvenience

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Wed, 31 Jan 2024 11:56:09 GMT

Hi @Stefan4

Can you test, the callsafe issue has been resolved and is showing as off.

Let me know.

Re: All incoming calls showing as 'withheld'.

Stefan4 — Wed, 31 Jan 2024 12:51:41 GMT

CallSafe is showing as off.

I asume it is working ok because calls are coming through but still showing as withheld.

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Wed, 31 Jan 2024 13:04:05 GMT

Ok we might have to turn off caller display and then re-add it, if that doesn't work then we can log it as a fault. I will do it now, can take a few hours to kick in so retest either late tonight or tomorrow then let us know.

Re: All incoming calls showing as 'withheld'.

Stefan4 — Thu, 01 Feb 2024 12:55:36 GMT

Problem still persists.

Have noticed on the community that other users seem to be experiencing the same problem!!

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Fri, 02 Feb 2024 13:11:33 GMT

Hi Stefan4

The issue has been raised , looks like the calling features are not transferring over when Voip is added.

I have logged the fault for you.

Re: All incoming calls showing as 'withheld'.

Stefan4 — Thu, 08 Feb 2024 10:08:22 GMT

Have just checked my home phone details and Caller Display is now showing as not set.

Should I now reset it? or is the fault still being investiigated.

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Thu, 08 Feb 2024 12:48:28 GMT

Can you test caller display in a few hours the network team have re-added it now.

Re: All incoming calls showing as 'withheld'.

Stefan4 — Thu, 08 Feb 2024 15:40:28 GMT

Caller Display is now working. Numbers are displaying correctly.

thanks for your help.

Re: All incoming calls showing as 'withheld'.

Arne-TalkTalk — Fri, 09 Feb 2024 07:07:19 GMT

No problem, Happy to help.