topic Re: Phone line down, broadband fine in Home Phone

Phone line down, broadband fine

RossLawson03 — Thu, 08 Feb 2024 09:21:13 GMT

Issue with my phone line in the 01709 area this morning. Unable to make outbound calls or receive inbound calls, the line is bleeping when attempting to make a call, and neither handset is on the line. Inbound calls go straight to voicemail. No issues with broadband,

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 09:26:11 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Phone line down, broadband fine

glosboy2 — Thu, 08 Feb 2024 09:28:26 GMT

ditto 01452 same trouble?🤔

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 09:29:51 GMT

Hi glosboy2,

This may be related to an incident. Please can you create your own topic and we can check this for you.

Thanks

Michelle

Re: Phone line down, broadband fine

MBP&O — Thu, 08 Feb 2024 09:32:54 GMT

Exactly the same scenario .... and the line test is " experiencing problems "

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 09:35:11 GMT

Hi MBP&O,

I'm sorry to hear this. We believe that this is related to an incident/outage which we are currently investigating. If you could create your own topic then we can check this for you.

Michelle

Re: Phone line down, broadband fine

RossLawson03 — Thu, 08 Feb 2024 09:41:05 GMT

Hi Michelle,

Have just done so.

Thanks,

Re: Phone line down, broadband fine

RossLawson03 — Thu, 08 Feb 2024 09:41:28 GMT

I managed to get through the line test after a couple of attempts.

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 09:44:20 GMT

Hi Ross,

Our team have now raised an incident for this outage and are investigating this as a priority. We'll provide further updates on our Service Status Dashboard and I'll also post back here to confirm once this is resolved.

We're aware that customers across multiple regions are currently experiencing a loss of service.

We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.

Thanks

Michelle

Re: Phone line down, broadband fine

RossLawson03 — Thu, 08 Feb 2024 09:46:18 GMT

Thanks Michelle!

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 09:47:53 GMT

No problem, I'll keep you updated 🙂

Michelle

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 11:49:30 GMT

Hi Ross,

Would you mind retesting and letting us know if your voice service is now working please?

Michelle

Re: Phone line down, broadband fine

RossLawson03 — Thu, 08 Feb 2024 11:50:50 GMT

Hi Michelle,

We've just retested and we're back up and running!

Many thanks,

Ross

Re: Phone line down, broadband fine

Anonymous — Thu, 08 Feb 2024 11:53:03 GMT

I'm really glad to hear this and thanks for letting me know 🙂

Michelle