topic Re: Phone line no dial tone - just engaged tone in Home Phone

Phone line no dial tone - just engaged tone

AlanRE — Thu, 08 Feb 2024 11:10:43 GMT

This morning we are unable to make calls as the phone line just has an engaged tone.

Re: Phone line no dial tone - just engaged tone

Gliwmaeden2 — Thu, 08 Feb 2024 11:11:13 GMT

Re: Phone line no dial tone - just engaged tone

Anonymous — Thu, 08 Feb 2024 11:12:05 GMT

Hi Alan,

Apologies, an incident has been raised for this and the engineers are working to restore service as soon as possible. I'll post back here as soon as we receive an additional update.

Michelle

Re: Phone line no dial tone - just engaged tone

AlanRE — Thu, 08 Feb 2024 11:16:56 GMT

Thanks Michelle,

I had to raise it here as the online fault checker doesn't work either - just threw me back to the menu with "an error has occurred".

Alan

Re: Phone line no dial tone - just engaged tone

Anonymous — Thu, 08 Feb 2024 11:18:27 GMT

Hi Alan,

Sorry to hear that. I'll let you know as soon as I know more.

Michelle

Re: Phone line no dial tone - just engaged tone

Gliwmaeden2 — Thu, 08 Feb 2024 11:18:38 GMT

@AlanRE, just use the ordinary Service Status Dashboard link from Help with your Service in the forum menu.

You don't need to be signed in to see that.

Re: Phone line no dial tone - just engaged tone

Anonymous — Thu, 08 Feb 2024 12:05:47 GMT

Hi Alan,

This should now be fixed. Would you mind retesting to confirm that everything is back to normal for you please?

Michelle

Re: Phone line no dial tone - just engaged tone

AlanRE — Thu, 08 Feb 2024 12:26:24 GMT

Hi Michelle,

Yes all ok now, thank you for the speedy service!

Alan

Re: Phone line no dial tone - just engaged tone

Anonymous — Thu, 08 Feb 2024 12:27:35 GMT

Hi Alan,

No problem at all. Just glad to hear that this is working for you again 🙂

Michelle