topic Re: Phone line has engaged tone in Home Phone

Phone line has engaged tone

KimB11 — Thu, 08 Feb 2024 10:32:17 GMT

phone line has engaged tone - can't dial out or receive calls - REMOVED. my neighbour is the same REMOVED

Re: Phone line has engaged tone

Debbie-TalkTalk — Thu, 08 Feb 2024 10:38:41 GMT

Hi KimB11

I'm sorry to hear this. We believe that this is related to an incident/outage which we are currently investigating.

Further updates will be provided on our service page here Service Status | TalkTalk Help & Support

We are aware of an issue impacting voice services across the UK, impacted customers are unable to make or receive calls. In addition some customers may also be experiencing a loss of connectivity on their data service. We are currently working to resolve the issues with our engineering teams

Re: Phone line has engaged tone

Debbie-TalkTalk — Thu, 08 Feb 2024 11:52:59 GMT

Hi KimB11

This fault should now be resolved, please can you retest?

Thanks

Re: Phone line has engaged tone

KimB11 — Thu, 08 Feb 2024 12:12:41 GMT

it's working now - thankyou

Re: Phone line has engaged tone

Debbie-TalkTalk — Thu, 08 Feb 2024 12:17:02 GMT

Hi KimB11

I'm so glad to hear this, thanks for letting me know 🙂

Debbie