topic Re: Noisy phone line in Home Phone

Noisy phone line

nicpow — Thu, 08 Feb 2024 12:55:45 GMT

Phone line is crackly, broadband is fine. The problem is clearly the line entering the house; this has happened before. I need an Openreach engineer. Must I go through Talktalk to get to Openreach?

Re: Noisy phone line

Debbie-TalkTalk — Thu, 08 Feb 2024 12:59:47 GMT

Hi nicpow

I'm sorry to hear this.

I've completed a line test and this is clear - No faults detected.

Did you previously test with a different phone at the test socket? (with the router removed)

The next step will be an Openreach engineer visit to the property, we will need to arrange this visit for you.

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 14:07:00 GMT

Yes, I tried two different phones in the test socket, without the router.

Thanks.

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 14:24:50 GMT

OK, if you'd like us to book an engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 14:35:55 GMT

Yes, I accept the charges, and can confirm availability, preferably mornings.

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 14:39:42 GMT

We can usually get an appointment for next working day so are you available tomorrow morning if it's available?

Chris

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 14:52:00 GMT

Yes, tomorrow am and pm is fine.

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 15:06:26 GMT

OK I'll book the engineer now and get back to you with the details

Chris

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 15:21:58 GMT

I can see you already have an engineer appointment booked for Saturday morning, were you unaware of this?

Chris

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 15:40:47 GMT

I thought this was cancelled. It was for another fault (permanent engaged signal) that started this morning, which cleared eventually. This was dealt with by trisha on the online chat; she arranged the Talktalk engineer and then cancelled it. I had already reported the noisy line yesterday on job REP-13961427.

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 15:47:23 GMT

Apologies, I can see it has been cancelled, I'll book the Openreach engineer and get back to you with the details

Chris

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 15:52:45 GMT

Thanks Chris - I was very confused by that second fault appearing overnight.

Nick

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 15:57:39 GMT

I've booked the first appointment available - February 12 2024, AM - please let us know how you get on

Chris

Re: Noisy phone line

nicpow — Thu, 08 Feb 2024 16:12:46 GMT

Ok.

Thanks, Nick.

Re: Noisy phone line

Chris-TalkTalk — Thu, 08 Feb 2024 16:14:23 GMT

No Problem 🙂

Re: Noisy phone line

Debbie-TalkTalk — Tue, 13 Feb 2024 08:02:43 GMT

Hi Nick

How are you getting on following the engineer visit?