topic Re: land line problems in Home Phone

land line problems

swtc44 — Mon, 16 Oct 2023 10:25:35 GMT

Having huge problems with my landline since having full fibre installed. Started with caller display or not because I sometimes get the number displayed, sometimes, same number same locality but more times than enough it says new call. Then I am having problems with what I call silent calls, these come through at 5 mins past the hour and 35 minutes to the hour 24 hours a day but the phone does not ring. It says missed call 48 times a day. I have tried the chat agents who promise it will be sorted many many times but nothing changes. I have caller display switched on as well as call safe, I have no telephone number to be able to block and if I am quick to answer the phone no-one is on the other end, just another missed call. At the end of my tether now, even tried getting a new phone but no difference. Please someone tell me what to do please.

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 11:24:28 GMT

Hi swtc44,

Just to confirm is the telephone number in your community profile the number of the line in question?

Chris

Re: land line problems

swtc44 — Mon, 16 Oct 2023 11:31:47 GMT

That is correct Chris and while I am talking to you why is it taking forever to get through to Talk Talk, I keep getting "page is not responding" tick wait or close. I tick wait at least 5 times before I am connected.

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 11:34:59 GMT

Thanks. Is it live chat that you are having trouble getting through too?

Chris

Re: land line problems

swtc44 — Mon, 16 Oct 2023 11:42:36 GMT

Yes Chris I am having problems wherever I go in Talk Talk, even tried a different browser. Its one thing after another at the moment. I just get the page is not responding over and over.

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 12:41:19 GMT

Which internet browser are you using. Have you tried more than one internet browser?

Chris

Re: land line problems

swtc44 — Mon, 16 Oct 2023 12:46:51 GMT

I use Microsoft edge normally Chris but yesterday I tried Duck Duck go and still couldnt connect with TT.

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 12:52:03 GMT

Do you get the same issue on more than one device?

Re: land line problems

swtc44 — Mon, 16 Oct 2023 13:08:19 GMT

I only have one device, a desk top that I have had for about a year. If it was my pc wouldnt I have the same trouble with all of my browsing?. It took 7 waits before I could answer this question.

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 14:04:53 GMT

OK thanks. I try to get the missed call every 30 minutes issue resolved. I've asked one of our network engineers to take a look, I'll let you know when I receive an update

Chris

Re: land line problems

Chris-TalkTalk — Mon, 16 Oct 2023 14:34:55 GMT

The missed call every 30 minutes should now be resolved, could you monitor this evening and let me know if everything is now OK

Chris

Re: land line problems

swtc44 — Tue, 17 Oct 2023 08:04:06 GMT

Sorry Chris everything is not ok this morning, I got up to 31 missed calls and counting. Back to the drawing board.

Re: land line problems

Chris-TalkTalk — Tue, 17 Oct 2023 08:14:41 GMT

And those missed calls are definitely after I posted yesterday?

Thanks

Chris

Re: land line problems

swtc44 — Tue, 17 Oct 2023 08:24:51 GMT

Yes Chris, still coming in, the last one was 9.05am so expecting another at 9.35am.

Re: land line problems

Chris-TalkTalk — Tue, 17 Oct 2023 08:30:18 GMT

OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest

Thanks

Chris

Re: land line problems

swtc44 — Tue, 17 Oct 2023 08:56:39 GMT

Sorry for the delay, "page not responding" again. I will do as you request and will switch off OTN and router for longer than 30 minutes. See you on the other side.

Re: land line problems

Debbie-TalkTalk — Tue, 17 Oct 2023 09:06:21 GMT

Hi swtc44

Thank you. Please let us know how you get on.

Debbie

Re: land line problems

swtc44 — Tue, 17 Oct 2023 10:10:48 GMT

I had high hopes as it seems I was doing something but I had missed calls at 10.44am and again at 11.05am so it seems same as usual.

Re: land line problems

Chris-TalkTalk — Tue, 17 Oct 2023 10:36:29 GMT

OK thanks, we'll look into it and get back to you

Re: land line problems

swtc44 — Wed, 18 Oct 2023 08:05:01 GMT

Well Chris looks like whatever you did worked, I had zero missed calls this morning. Such a relief. Thank you for your patience and your help it was much appreciated.