topic Talk Talk Digital Voice app log in problems in Home Phone

Talk Talk Digital Voice app log in problems

robthompson1977 — Sat, 10 Feb 2024 13:29:16 GMT

Set up full fibre broadband and digital voice. Activated digital voice in talktalk account. Downloaded app, used setup/reset password link and set up credentials successfully. However when I use these credentials on App, It doesn't log in but get message 'authorisation failed needs pin/password'

I have updated password via the app but never been able tomlog in via app.

Any ideas?

Re: Talk Talk Digital Voice app log in problems

ferguson — Sat, 10 Feb 2024 13:49:46 GMT

Did you open the activation email on the mobile phone you wish to use?

Re: Talk Talk Digital Voice app log in problems

robthompson1977 — Sat, 10 Feb 2024 14:15:52 GMT

The only activation email I have was when they said full fibre live, it had instructions for digital voice. Should I have had one after activating it in the talk talk account? If so not received (checked spam) I received the password reset for the digital app but that is it

Re: Talk Talk Digital Voice app log in problems

ferguson — Sat, 10 Feb 2024 15:58:32 GMT

I'm just going by the instructions on the help page:

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

Re: Talk Talk Digital Voice app log in problems

robthompson1977 — Sat, 10 Feb 2024 17:07:16 GMT

I have logged the issue via the live chat - they have double checked everything and it seems right and have escalated it internally. As a side note the live chat advisors are very helpful

Re: Talk Talk Digital Voice app log in problems

Chris-TalkTalk — Mon, 12 Feb 2024 10:45:20 GMT

Hi robthompson1977,

Welcome to the Community 🙂

If you do need any further assistance from the community team just let us know

Chris