topic Re: No incoming calls for over a week… in Home Phone

No incoming calls for over a week…

WendySt — Sun, 11 Feb 2024 22:47:12 GMT

Hi there unsure if this is just our area but we’ve had no incoming calls for over a week…rang talktalk last week and also did the online chat thing. Apparently national issue…but not sure I believe that! We have fibre..internet still working, and I can make calls but the number shown when I do this isn’t our home number. Any thoughts/ ideas? Talktalk don’t seem to be letting me know when this is going to be resolved

Re: No incoming calls for over a week…

Gliwmaeden2 — Sun, 11 Feb 2024 23:34:52 GMT

Sounds like a crossed wire on the line, @WendySt.

I'll move this to Home Phone, as it's not an issue with your internet service.

Do you have Fibre to the Cabinet?

(You posted in the Full Fibre section, which is Fibre to the Premises).

Best if you can complete your community forum profile details by adding your correct landline number in Personal Information.

Go via your avatar/name; settings; drop down menu.....SAVE CHANGES.

If you dial 17070 does it read back the correct number?

If not, put the number in Private Notes, at the end of the Personal Information area. Again, save changes.

There was a general outage for several hours on Thursday morning, but not anything on such a scale otherwise.

Staff will reply during the day.

Re: No incoming calls for over a week…

WendySt — Mon, 12 Feb 2024 08:18:11 GMT

thanks I’ve done all that…the number given on dialing 17070 isn’t ours so hopefully staff will sort this. Though I flagged it week or so ago and still nothing..the online chat thing is a bit pants tbh for this kind of thing.

Re: No incoming calls for over a week…

Karl-TalkTalk — Mon, 12 Feb 2024 08:36:30 GMT

Hi @WendySt

I'll need to get this logged to Openreach for an engineer for you.

Because all the usual line tests are passing (not unusual with a crossed line), Openreach will only accept an confirmed engineer booking.

Can you let me know which days you prefer or should I book earliest available ?

Also, can you confirm you accept Openreach conditions of potential charges : Engineer charges - TalkTalk Help & Support

In a nutshell, Openreach will only charge you if it was your fault, but they will always ask that these are acceptable before they dispatch an engineer.

Thanks

Karl.

Re: No incoming calls for over a week…

WendySt — Mon, 12 Feb 2024 08:55:25 GMT

Hi Karl

yes all that is fine and Thurs 15th or Frid 16th Feb would work best

Re: No incoming calls for over a week…

Karl-TalkTalk — Mon, 12 Feb 2024 09:10:50 GMT

Thursday 15th AM (8-1) is booked in for you.

Thanks

Karl.

Re: No incoming calls for over a week…

WendySt — Mon, 12 Feb 2024 09:11:14 GMT

Sorry just replying here too. Yes all that is fine Thurs 15th or Frid 16th is good for us

Re: No incoming calls for over a week…

Karl-TalkTalk — Mon, 12 Feb 2024 09:12:46 GMT

Thurs 15th is booked in 🙂

Karl.

Re: No incoming calls for over a week…

WendySt — Mon, 12 Feb 2024 09:15:10 GMT

Lovely thank you

Re: No incoming calls for over a week…

Karl-TalkTalk — Mon, 12 Feb 2024 09:18:31 GMT

You're Welcome 🙂

Regards

Karl