topic Re: I need update on fault on my landline but nobody available on Chat in Home Phone

I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 13:15:24 GMT

Openreach responded to my problem with my landline, told me I would need the cable replacing but nothing heard since Saturday to let me know what the next part of the process is and nobody available from TalkTalk to let me know either. My phoneline has been dead since Friday 9th Feb, having been deteriorating for a couple of days prior to that. Fault ref. 13973578.

Re: I need update on fault on my landline but nobody available on Chat

Divsec — Tue, 13 Feb 2024 13:42:55 GMT

Hi @Astra1 your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here.

Re: I need update on fault on my landline but nobody available on Chat

Chris-TalkTalk — Tue, 13 Feb 2024 14:01:23 GMT

Hi Astra1,

Can you please update your profile as Divsec has requested and we'll be happy to help

Chris

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 14:20:31 GMT

Done

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 15:01:30 GMT

I have had an update saying the fault has been resolved, which it most certainly hasn't, the line is still sitting there quietly buzzing away, dead as a dodo...

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 15:03:00 GMT

And I can't use the link on the FAULT RESOLVED message to say the fault is still outstanding as it doesn't connect to anything either....

Re: I need update on fault on my landline but nobody available on Chat

Chris-TalkTalk — Tue, 13 Feb 2024 15:05:48 GMT

Sorry, yes it looks as though Openreach have closed the fault ticket. Just to confirm, is the telephone line completely dead, no dial tone?

Chris

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 15:37:16 GMT

Yep, line still dead, it flashes to say a call incoming periodically so presumably someone checking the line but the line just hums and no dialling tone

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 15:39:57 GMT

It actually returned to normal for about an hour on Saturday afternoon, then died again...

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Tue, 13 Feb 2024 16:05:02 GMT

Yes, dead, just humming. It seemed to be repaired for about an hour on Saturday afternoon and then died again.

Re: I need update on fault on my landline but nobody available on Chat

Debbie-TalkTalk — Wed, 14 Feb 2024 07:10:14 GMT

Hi Astra1

Apologies for this.

I have escalated this back over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread.

Thanks

Debbie

Re: I need update on fault on my landline but nobody available on Chat

Astra1 — Wed, 14 Feb 2024 13:58:50 GMT

Many thanks, this seems to be sorted now.

Re: I need update on fault on my landline but nobody available on Chat

Debbie-TalkTalk — Wed, 14 Feb 2024 14:02:42 GMT

Hi Astra1

I'm so glad to hear this.

Openreach have updated the fault ticket this afternoon to advise work was completed at the cabinet to resolve the fault.

Please let us know if you do experience any further issues.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie