topic Re: Home Phone Cannot Call Out in Home Phone

Home Phone Cannot Call Out

philt36 — Fri, 16 Feb 2024 12:22:07 GMT

We can receive calls on our home phone but cannot dial out.

Re: Home Phone Cannot Call Out

Anonymous — Fri, 16 Feb 2024 12:24:44 GMT

Good afternoon,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Home Phone Cannot Call Out

philt36 — Fri, 16 Feb 2024 12:36:17 GMT

Profile updated.

Re: Home Phone Cannot Call Out

Anonymous — Fri, 16 Feb 2024 12:39:21 GMT

Hello,

Can I just confirm, do you have a VOIP voice service?

Thanks

Michelle

Re: Home Phone Cannot Call Out

philt36 — Fri, 16 Feb 2024 12:44:12 GMT

Yes we have a VOIP telephone service. No problem ringing out to a mobile but ringing a landline we just get a single tone. Receiving no problem as far as I know, the last call in from a land line was yesterday morning.

Re: Home Phone Cannot Call Out

Anonymous — Fri, 16 Feb 2024 12:45:47 GMT

Great, thanks for confirming. Are you using the eero with the digital voice adapter (grandstream) or the wifi hub 2 please?

Michelle

Re: Home Phone Cannot Call Out

philt36 — Fri, 16 Feb 2024 12:47:26 GMT

Connected to the HUB. Is it worth rebooting the hub? Must admit I hadn't thought of trying that.

Re: Home Phone Cannot Call Out

Anonymous — Fri, 16 Feb 2024 12:49:53 GMT

Yes please can you try powering down both the ONT and router for 30 minutes and then retest again please. Please let us know how you get on.

Thanks

Michelle

Re: Home Phone Cannot Call Out

philt36 — Fri, 16 Feb 2024 13:26:47 GMT

Turning everything off/on again has fixed the problem. Being in IT you'd think that would have been the first thing I tried!! Thanks fro your help.

Re: Home Phone Cannot Call Out

Anonymous — Fri, 16 Feb 2024 13:28:01 GMT

Hi again,

Ah no problem, glad to hear this. If this does happen again then please let us know.

Thanks

Michelle