topic Re: My land line in Home Phone

My land line

NickR2024 — Sat, 24 Feb 2024 13:45:57 GMT

Our landline started failing and stopped working ten days or so ago. After many hours on my mobile and via the chat on the computer, an engineer (Mark) visited this morning. There is a fault outside the house, which he realises when he is here, but does not register centrally. I asked him to copy me the report that he sent and he did:

"Here is the error message I got while running a TAM test on premises. Fault Dis in Network. Break in cabling underground or overhead at a pcp or a dp"

But now I am getting message from Talktalk saying the fault is resolved. IT IS NOT! We still have no land line

Re: My land line

Chris-TalkTalk — Mon, 26 Feb 2024 08:07:15 GMT

Hi Nick,

I'm sorry to hear that you're experiencing problems with your service. Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris

Re: My land line

Anonymous — Wed, 28 Feb 2024 09:09:54 GMT

Morning Nick,

Do you still need help with this?

Michelle