topic Re: 14258 not working in Home Phone

14258 not working

DuncRha — Thu, 29 Feb 2024 11:15:44 GMT

Just renewed my a/c in Dec'23 and 14258 stopped working. Was told to use call block, but this doesn't work when you're sent a pass code by a BOT. The phone just goes dead!

Was then told to use last call barring......but 14258 says "sorry the service requested is not available". Please......how do I get the 14258 service back.....more so because call block is not suitable if your contacting your Banks to get a login from a BOT.......HELP

Re: 14258 not working

Debbie-TalkTalk — Thu, 29 Feb 2024 11:37:13 GMT

Hi DuncRha

Can I just check, have you had a look at this help page Using Selective call rejection (Last Caller Barrin... - TalkTalk Help & Support

Re: 14258 not working

Royal-Scot — Thu, 29 Feb 2024 12:10:11 GMT

I have the same problem.

Re: 14258 not working

Anonymous — Thu, 29 Feb 2024 12:15:42 GMT

Hi Royal-Scot,

I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.

Thanks

Michelle

Re: 14258 not working

DuncRha — Thu, 29 Feb 2024 13:59:58 GMT

I have "last call barring" on but 14258 says that it's not on.

Re: 14258 not working

Debbie-TalkTalk — Thu, 29 Feb 2024 14:05:43 GMT

Hi DuncRha

Did you recently activate/add this in My Account?

If you did then please can you try removing this in My Account and then re adding again in a couple of hours?

Login to My Account
Choose Networks & Connections from the navigation menu then My Telephone Settings
Tick the box next to Last Caller Barring
Save your changes by selecting the Update button at the bottom of the page

To get started, log into My Account
Choose Networks & Connections from the navigation menu then My Telephone Settings
Choose; Manage home phone Boosts
Tick the box next to Last Caller Barring
Save your changes by selecting the Update button at the bottom of the page

Re: 14258 not working

DuncRha — Thu, 29 Feb 2024 14:34:47 GMT

Switched it off last call barring then updated. logout then login "last call barring is still on. What now?

Re: 14258 not working

DuncRha — Thu, 29 Feb 2024 14:52:58 GMT

Debbie, Just for information

"My Telephone Setting" is within "Profile & Settings" not "Network & Connection", at least on my system.

Re: 14258 not working

Chris-TalkTalk — Fri, 01 Mar 2024 08:11:02 GMT

Hi DuncRha,

Just to confirm, is it still not working?

Chris

Re: 14258 not working

DuncRha — Fri, 01 Mar 2024 13:41:24 GMT

All seems to be back on and working, thanks Chris.

Now to see what happens over the next few weeks, will it all still stay be the same?

Re: 14258 not working

Chris-TalkTalk — Fri, 01 Mar 2024 14:12:26 GMT

That's great, if you do experience any further problems just let us know

Chris

Re: 14258 not working

DuncRha — Fri, 26 Apr 2024 06:26:24 GMT

An update, call blocking still working well, have not received any unsolicited calls for weeks. Thanks again for the help Chris.

Re: 14258 not working

Debbie-TalkTalk — Fri, 26 Apr 2024 06:53:35 GMT

Hi DuncRha

That's great, thanks for letting us know.

Debbie

Re: 14258 not working

Arial — Fri, 20 Sep 2024 12:34:47 GMT

Last call barring still not working and I have spoken to chat 5 times about this

Re: 14258 not working

Anonymous — Fri, 20 Sep 2024 12:43:26 GMT

Hi @Arial

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: 14258 not working

Arial — Fri, 20 Sep 2024 14:20:54 GMT

No idea how to do that

Re: 14258 not working

Anonymous — Mon, 23 Sep 2024 07:14:30 GMT

Hi @Arial

Please click on the Community drop down box at the top of the Community, then click Help with your service, then Home Phone, then click the blue start a new topic button towards the top of the page.

Thanks

Michelle