topic Re: Landline not working since Sunday - completely dead...Internet OK though in Home Phone

Landline not working since Sunday - completely dead...Internet OK though

StevieG63 — Thu, 29 Feb 2024 16:48:21 GMT

TalkTalk account states it is still investigating, four days have now passed!

Re: Landline not working since Sunday - completely dead...Internet OK though

Anonymous — Fri, 01 Mar 2024 07:07:29 GMT

Hi Stevie,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Landline not working since Sunday - completely dead...Internet OK though

StevieG63 — Fri, 01 Mar 2024 10:56:38 GMT

Hi, Michelle!

I've tested my phone in the main bedroom socket - also dead.

Also I took the phone over to my parent's (just across the road) and tested it in their socket - it works fine.

An engineer should have called out to me on Tuesday (1-6pm), but nobody arrived. Openreach, I think?

I live in small block of flats (12 flats per block)

Had a landline for years and it's never gone 'dead'.

Luckily Internet all OK.

Thanks,

Steve

Re: Landline not working since Sunday - completely dead...Internet OK though

Chris-TalkTalk — Fri, 01 Mar 2024 11:19:15 GMT

Hi Steve,

Line test is picking up a potential issue so I've raised this to Openreach for investigation, they will investigate and may contact you directly if they need to access your home

Chris

Re: Landline not working since Sunday - completely dead...Internet OK though

StevieG63 — Fri, 01 Mar 2024 11:26:04 GMT

Hi Chris,

had a text off Openreach

many thanks!

Steve

Re: Landline not working since Sunday - completely dead...Internet OK though

Chris-TalkTalk — Fri, 01 Mar 2024 11:30:32 GMT

No problem 🙂

Chris