topic Re: Landline fault taking a long time to resolve in Home Phone

Landline fault taking a long time to resolve

vpalm28 — Sat, 02 Mar 2024 10:55:22 GMT

My landline fault is taking a long time to fix as it's the second time I've got in touch to get

someone on the case and get in touch with an engineer to tell me what's going on.

Re: Landline fault taking a long time to resolve

KeithFrench — Sat, 02 Mar 2024 11:30:46 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Landline fault taking a long time to resolve

vpalm28 — Sat, 02 Mar 2024 13:27:07 GMT

Thanks for the info Keith.

Re: Landline fault taking a long time to resolve

Chris-TalkTalk — Mon, 04 Mar 2024 07:54:41 GMT

Hi vpalm28,

The fault is still in hand with Openreach, they've linked it to an infrastructure event so this will probably be affecting a number of customers. If you don't hear anything later today can you bump the thread tomorrow and we'll check again

Chris

Re: Landline fault taking a long time to resolve

vpalm28 — Mon, 04 Mar 2024 09:39:02 GMT

Thanks for the update Chris. They're doing a lot of work in my area updating the wiring so maybe after that's done

all will be well. Thanks again.

Re: Landline fault taking a long time to resolve

Chris-TalkTalk — Mon, 04 Mar 2024 09:41:21 GMT

Yes, hopefully it will be 🙂