topic Re: False "Missed Call" every 30 minutes since Full Fibre installed in Home Phone

False "Missed Call" every 30 minutes since Full Fibre installed

Nigel_H — Sun, 11 Feb 2024 12:52:30 GMT

Since our move to Full Fibre in January, our home phone registers a Missed Call every 30 minutes, at 3 minutes past every hour and half hour. The phone does not ring (luckily) and no-one is calling us, but we have to delete all these 48 non-calls from the phone's call list every day, or the memory fills up.

Our home phone is a BT Premium Model 090631, connected to a TalkTalk Sagemcom-FAST5464 router. We have tried all the suggested tests without any success, but the Home Phone test result is a message telling us that the line cannot be tested since we still have a copper connection as well as fibre. We don't, although there's still a copper line stretched across the road to our house.

Please Help!

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Gliwmaeden2 — Sun, 11 Feb 2024 13:25:15 GMT

It's a "known issue", @Nigel_H.

Staff will sort it out after the weekend.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Nigel_H — Sun, 11 Feb 2024 13:51:10 GMT

Thanks Gliwmaeden2, that's a relief. . .

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Karl-TalkTalk — Mon, 12 Feb 2024 12:40:58 GMT

Hi Nigel

I've escalated this to our network teams to have the fix applied for you.

Thanks

Karl.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Nigel_H — Mon, 12 Feb 2024 12:51:36 GMT

Thanks Karl. That's good to know.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Karl-TalkTalk — Mon, 12 Feb 2024 12:53:57 GMT

No Problem 🙂

Karl

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Karl-TalkTalk — Mon, 12 Feb 2024 13:22:16 GMT

Hi Nigel

This should be done now.

Karl.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Nigel_H — Mon, 12 Feb 2024 13:36:25 GMT

Yup! Looks like the problem's solved.

Many Thanks for your help.

Nigel

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Karl-TalkTalk — Mon, 12 Feb 2024 13:44:20 GMT

You're Welcome 🙂

Regards

Karl

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Jimbob69 — Sun, 03 Mar 2024 19:07:55 GMT

Hi, Having exactly the same problem Phantom missed calls every half hour 23 & 53 past evry hour. How was this resolved?

Thank you

Re: False "Missed Call" every 30 minutes since Full Fibre installed

ferguson — Sun, 03 Mar 2024 19:34:30 GMT

@Jimbob69

I see you have started your own topic, the support team will reply there as soon as they can.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Anonymous — Mon, 04 Mar 2024 07:01:11 GMT

Morning,

Thank you and we'll pick up your topic shortly.

Michelle

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Jimbob69 — Mon, 04 Mar 2024 07:41:52 GMT

Thank you

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Anonymous — Mon, 04 Mar 2024 08:12:14 GMT

Hello,

I've just posted on your topic now.

Thanks

Michelle

Re: False "Missed Call" every 30 minutes since Full Fibre installed

JayDee5 — Tue, 17 Sep 2024 20:40:48 GMT

Hi, I am also experiencing that same issue but the times are 29 and 59 minutes passed the hour. How do I get this resolved?

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Gliwmaeden2 — Tue, 17 Sep 2024 21:04:47 GMT

Please return to the message board and click on start a topic, @JayDee5.

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; sett; drop down menu. Add your Talktalk account number or phone number in Personal Information. SAVE CHANGES.

Staff will respond during the day to your NEW thread. Leave the router switched on at all times unless they advise otherwise.

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Debbie-TalkTalk — Wed, 18 Sep 2024 05:35:57 GMT

Hi JayDee5

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Re: False "Missed Call" every 30 minutes since Full Fibre installed

AliMT — Fri, 06 Dec 2024 11:49:06 GMT

I now have the same problem. How does it get resolved?

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Jimbob69 — Fri, 06 Dec 2024 12:07:04 GMT

You need to raise a new topic with details of problem

The support team contact you and they change a setting on the system

Re: False "Missed Call" every 30 minutes since Full Fibre installed

Anonymous — Tue, 10 Dec 2024 11:40:49 GMT

Hello,

I can see that we've posted on your own topic.

Thanks

Michelle