topic Re: Home landline not working properly in Home Phone

Home landline not working properly

koreainsincere — Thu, 29 Feb 2024 17:56:09 GMT

Hi there, I've been using TalkTalk as a backup broadband service for a while now (a good fallback when Virgin Media frequently goes down) and have just started to try and use the telephone side of that line. I have one of those BT boxes with a separate input for broadband and old style BT male connectors. The broadband is fine but the phone does not work. I bought a brand new BT phone, hooked it all up and am getting the line cord error message despite everything being plugged in correctly. I know it isn't the phone itself because I have tried it on the Virgin line and it works flawlessly. Strangely, if you ring the TalkTalk number from another phone you get the dialling tone and the home phone rings but when you answer it there is nothing, just a continuation of the ring from the handset. On outgoing calls it gets nowhere because of the line cord error message, no dial tone so you can't dial out either. Is it possible to check this line and tell me what needs to happen to fix it? Do you need any other information? Thank you.

Re: Home landline not working properly

Debbie-TalkTalk — Fri, 01 Mar 2024 06:58:24 GMT

Hi koreainsincere

I'm sorry to hear this.

I've completed a line test and this has detected a potential fault at the exchange. I have escalated this straight over to Openreach and I will post back here as soon as I have further updates.

Thanks

Debbie

Re: Home landline not working properly

koreainsincere — Fri, 01 Mar 2024 16:19:03 GMT

Thanks Debbie I really appreciate this.

Re: Home landline not working properly

Debbie-TalkTalk — Mon, 04 Mar 2024 07:30:14 GMT

Morning koreainsincere

This fault is still with Openreach, we should hopefully have further updates later today.

I will keep checking and I will keep you updated.

Thanks again.

Debbie 🙂

Re: Home landline not working properly

Debbie-TalkTalk — Mon, 04 Mar 2024 14:10:47 GMT

Hi koreainsincere

The fault was showing as assigned to a line engineer again earlier today so we are just waiting for the engineer to update the fault ticket.

I will keep monitoring for updates.

Thanks

Re: Home landline not working properly

Debbie-TalkTalk — Tue, 05 Mar 2024 09:25:32 GMT

Hi koreainsincere

I can see that Openreach have now closed the fault (yesterday evening) as resolved - work completed at the exchange.

Has this fault been resolved?

Re: Home landline not working properly

koreainsincere — Wed, 06 Mar 2024 11:36:00 GMT

Hello Debbie, thank you so much for this and for keeping me updated. Yes everything is working normally now which is great. I very much appreciate your help in resolving the issue, thank you.

Re: Home landline not working properly

Debbie-TalkTalk — Wed, 06 Mar 2024 11:46:32 GMT

Hi koreainsincere

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Home landline not working properly

george83 — Tue, 12 Mar 2024 10:12:51 GMT

exactly the same with me, still waiting for some acttion from ttalktalk

Re: Home landline not working properly

Debbie-TalkTalk — Tue, 12 Mar 2024 10:14:05 GMT

Hi george83

Please can you create a new thread/topic on the Community, we can then take a look at this for you.

Thanks