topic Re: Home telephone line not recieving calls in Home Phone

Home telephone line not recieving calls

dedmans1 — Mon, 18 Mar 2024 10:13:56 GMT

Over the last few days the phone line does not recieve telephone calls and none can be made out. No caller display or ringtone. Internet /Broadband work fine . Have rewired master socket and replaced telephone with new and still does not work

Re: Home telephone line not recieving calls

Debbie-TalkTalk — Mon, 18 Mar 2024 10:22:19 GMT

Hi dedmans1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Home telephone line not recieving calls

dedmans1 — Mon, 18 Mar 2024 10:33:39 GMT

This is nuts as I am replying to myself and have done as you asked Debbie. It seems that I was unable to connect on my old account as the registered e mail account ended with@bt etc!!!

Re: Home telephone line not recieving calls

dedmans1 — Mon, 18 Mar 2024 10:34:20 GMT

This is nuts as I am replying to myself and have done as you asked Debbie. It seems that I was unable to connect on my old account as the registered e mail account ended with@bt etc!!!

Re: Home telephone line not recieving calls

Debbie-TalkTalk — Mon, 18 Mar 2024 10:46:00 GMT

Hi dedmans1

Thanks for updating your Community Profile.

I've completed a line test and this has detected a potential fault. I have passed this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread.

Thanks

Debbie

Re: Home telephone line not recieving calls

dedmans1 — Mon, 18 Mar 2024 10:47:31 GMT

They have been along this road and others lately doing things with the cables.

Re: Home telephone line not recieving calls

Debbie-TalkTalk — Mon, 18 Mar 2024 10:55:53 GMT

Hi dedmans1

Apologies for this. They may already be aware of this fault but I will let you know as soon as they provide us with an update.

Thanks again.

Debbie

Re: Home telephone line not recieving calls

dedmans1 — Mon, 18 Mar 2024 11:10:21 GMT

So I have spent on a new phone and junction box when if they knew of a fault we should have been told

Re: Home telephone line not recieving calls

Chris-TalkTalk — Mon, 18 Mar 2024 11:47:46 GMT

Hi dedmans1,

I'm sorry for any inconvenience, hopefully the issue will be resolved soon

Chris

Re: Home telephone line not recieving calls

Debbie-TalkTalk — Tue, 19 Mar 2024 08:26:00 GMT

Hi dedmans1

Openreach have advised that they are working to resolve this fault. Dig work and cable is required to resolve this fault.

I will continue to monitor for further updates.

Thanks

Debbie

Re: Home telephone line not recieving calls

dedmans1 — Tue, 19 Mar 2024 14:43:13 GMT

Just come back on. You and I desevre some form of compensation as I missed a call from the hospital let alone other costs

Re: Home telephone line not recieving calls

Debbie-TalkTalk — Tue, 19 Mar 2024 14:45:23 GMT

Hi dedmans1

I'm so glad to hear that the line is working again, I'm just waiting for Openreach to update the fault ticket.

In regards to compensation, further information can be found here About your auto compensation credit