topic Re: issue with phone line not working. the bot not undertsanding in Home Phone

issue with phone line not working. the bot not undertsanding

hamaad — Thu, 14 Mar 2024 15:25:46 GMT

my broadband is working fine but the telephone is not working at all. i have regestered an complaint REP-14096620. can anyone fast track this

Re: issue with phone line not working. the bot not undertsanding

Debbie-TalkTalk — Fri, 15 Mar 2024 06:20:01 GMT

Hi hamaad

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: issue with phone line not working. the bot not undertsanding

hamaad — Fri, 15 Mar 2024 08:21:26 GMT

how do i do that?

Re: issue with phone line not working. the bot not undertsanding

Debbie-TalkTalk — Fri, 15 Mar 2024 08:28:18 GMT

Hi hamaad

If you click on your Community Username, then view/manage this users settings, then click on personal information - you can then add your details there (remember to click the save changes button at the bottom of the page)

Thanks

Re: issue with phone line not working. the bot not undertsanding

hamaad — Fri, 15 Mar 2024 09:15:48 GMT

its been done

Re: issue with phone line not working. the bot not undertsanding

Debbie-TalkTalk — Fri, 15 Mar 2024 09:29:22 GMT

Hi hamaad

Thank you. The fault has been escalated to Openreach to be investigated by a line engineer.

I will continue to monitor for updates and I will post back on this thread.

Debbie

Re: issue with phone line not working. the bot not undertsanding

Debbie-TalkTalk — Mon, 18 Mar 2024 12:56:42 GMT

Hi hamaad

I can see that the fault has been assigned to a line engineer this afternoon so we should hopefully have more updates soon.

Thanks

Re: issue with phone line not working. the bot not undertsanding

hamaad — Tue, 19 Mar 2024 08:23:42 GMT

can you please update me to what is happening please

Re: issue with phone line not working. the bot not undertsanding

hamaad — Tue, 19 Mar 2024 08:27:01 GMT

i still have no phone access

Re: issue with phone line not working. the bot not undertsanding

Debbie-TalkTalk — Tue, 19 Mar 2024 08:30:59 GMT

Hi hamaad

Openreach have updated the fault ticket last night to say that the fault should be fixed following work completed at the cabinet.

Do you have no dial tone this morning?

Re: issue with phone line not working. the bot not undertsanding

Anonymous — Thu, 21 Mar 2024 09:58:29 GMT

Morning,

Just checking back in to see if you still need assistance with this or if the fault has now been resolved?

Michelle