topic Re: No incoming or out going calls in Home Phone

No incoming or out going calls

Linda2508 — Tue, 19 Mar 2024 13:03:52 GMT

Hi, I've recently cancelled my unlimited phone calls boost. Am I still able to receive or make calls as my phone line is dead

Re: No incoming or out going calls

Anonymous — Tue, 19 Mar 2024 13:07:37 GMT

Hi Linda,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: No incoming or out going calls

Linda2508 — Tue, 19 Mar 2024 14:59:55 GMT

Hi, information updated😊

Re: No incoming or out going calls

Chris-TalkTalk — Tue, 19 Mar 2024 15:16:51 GMT

Hi Linda,

Line test is picking up a potential problem. Is your telephone currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: No incoming or out going calls

Linda2508 — Tue, 19 Mar 2024 15:23:02 GMT

Yes phone is plugged in to main socket and I have also tried a different phone

Re: No incoming or out going calls

Chris-TalkTalk — Tue, 19 Mar 2024 15:25:31 GMT

OK thanks. Is that the only telephone socket in your home or do you have one or more extension sockets?

Chris

Re: No incoming or out going calls

Linda2508 — Tue, 19 Mar 2024 15:27:10 GMT

It's the only one. There is a filter plugged in to the socket with telephone and router plugged in. The router is working fine

Re: No incoming or out going calls

Chris-TalkTalk — Tue, 19 Mar 2024 15:29:56 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit, if you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: No incoming or out going calls

Linda2508 — Tue, 19 Mar 2024 15:31:49 GMT

Yes I would like an engineer visit if you could arrange it for me please

Re: No incoming or out going calls

Linda2508 — Wed, 20 Mar 2024 06:23:37 GMT

You haven't replied to my last request. Are you organising an engineers visit

Re: No incoming or out going calls

Chris-TalkTalk — Wed, 20 Mar 2024 07:09:25 GMT

Hi Linda,

If you'd like us to arrange the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: No incoming or out going calls

Linda2508 — Wed, 20 Mar 2024 09:53:30 GMT

Could you please arrange an engineers visit and I do accept potential charges if necessary.

PM appointment would suit me

Thanks

Linda

Re: No incoming or out going calls

Chris-TalkTalk — Wed, 20 Mar 2024 11:29:25 GMT

OK Linda. We can usually get an appointment next working day so are you available from tomorrow afternoon onwards?

Chris

Re: No incoming or out going calls

Linda2508 — Wed, 20 Mar 2024 13:07:18 GMT

I'm available tomorrow afternoon but not Friday PM

Re: No incoming or out going calls

Chris-TalkTalk — Wed, 20 Mar 2024 13:13:15 GMT

OK thanks. I'll book the engineer now and get back to you with the details

Chris

Re: No incoming or out going calls

Chris-TalkTalk — Wed, 20 Mar 2024 13:31:26 GMT

Hi Linda,

I've booked the engineer for - March 25 2024, PM - please let us know how you get on

Chris