topic Re: Track a fault in Home Phone

Track a fault

Pedra1 — Tue, 19 Mar 2024 21:10:25 GMT

I have been without a land line telephone connection now for 5 days . I have registered a fault but not had any updates in the last 9 hours.

Re: Track a fault

ferguson — Tue, 19 Mar 2024 21:23:16 GMT

Is your broadband working? This has been flagged to the support team and they will respond as soon as they can when they are back online tomorrow.

Re: Track a fault

Gliwmaeden2 — Tue, 19 Mar 2024 22:06:21 GMT

@Pedra1, please just follow up on this thread.

I have removed your more recent duplicate - these can add to confusion and unnecessary extra work for support.

Staff reply on the forum during the day, Monday to Friday.

Re: Track a fault

Anonymous — Wed, 20 Mar 2024 06:47:47 GMT

Good morning,

I'm sorry to hear this. I can see from your other post that you're using the Grandstream adapter. Have you also tried the below please?

RESETTING YOUR DIGITAL VOICE ADAPTER

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.

Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

Re: Track a fault

Gliwmaeden2 — Wed, 20 Mar 2024 20:06:54 GMT

@Pedra1, you have started several other threads since this one.

Please only follow up here, as previously asked.

If you lose track of it click on the ACTIVITY tab in the profile area to access this active thread.

Re: Track a fault

Anonymous — Thu, 21 Mar 2024 09:54:02 GMT

Morning,

Just checking back in to confirm that your voice service is now working ok?

Michelle