topic Re: land line not working but still got internet. in Home Phone

land line not working but still got internet.

Chris177 — Fri, 15 Mar 2024 13:46:04 GMT

Reported 10/03/2024 REP-14082456

Nothing happens when I hit 'Contact our team' from 'Track my fault' page. I do get a reassuring message that they are looking into it and should have an update in the next 5 minutes.(that message has been there since 10th of March though). If I try to start Chat from another page I either get no response or a Bot that asks me for various identity details but finishes with 'Thank you, one of our agents will be with you shortly' closely followed by 'Sorry, I could not find anything for that'

Re: land line not working but still got internet.

Debbie-TalkTalk — Fri, 15 Mar 2024 13:49:36 GMT

Hi Chris177

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: land line not working but still got internet.

Debbie-TalkTalk — Fri, 15 Mar 2024 14:10:02 GMT

Hi Chris177

Thanks for updating your Community Profile.

The line test has detected a potential line fault so I have escalated this straight over to Openreach to be investigated by a line engineer.

We will continue to monitor for further updates from Openreach.

Thanks again.

Debbie

Re: land line not working but still got internet.

Debbie-TalkTalk — Mon, 18 Mar 2024 07:37:43 GMT

Hi Chris177

Openreach have now closed this fault as resolved, is everything working ok now?

Re: land line not working but still got internet.

Anonymous — Thu, 21 Mar 2024 10:00:52 GMT

Hi Chris,

Just checking back in to confirm if the fault has been fully resolved please?

Michelle

Re: land line not working but still got internet.

Chris177 — Fri, 22 Mar 2024 08:20:33 GMT

Thank you, the problem was resolved by the Openreach engineer. It would seem that the Community Forum is the place to report a fault since nothing happened with REP-14082456 reported on 10/3/2024. So to recap. The fault was reported on 10/03/2024 (REP-14082456), a new fault was opened on 15/03/2024 (REP-14102098) and the problem resolved on 17/03/2024.

Re: land line not working but still got internet.

Arne-TalkTalk — Fri, 22 Mar 2024 09:05:07 GMT

Thanks for the confirmation.