topic Landline in Home Phone

Landline

PaulandChris — Tue, 26 Mar 2024 19:23:13 GMT

My landline is not working so I reported it through the chatline on 25/3/24. The person I chatted with said it was fixed. It isn't fixed so today 26/3/24 I contacted the chat line again and was told some tests were to be run and I should contact them again after 20 minutes. I tried to do this but some sort of AI kept asking questions that meant we just went in circles. I wish to complain about the service being provided.

Re: Landline

ferguson — Tue, 26 Mar 2024 19:37:29 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Landline

Debbie-TalkTalk — Wed, 27 Mar 2024 06:35:50 GMT

Hi PaulandChris

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Landline

Debbie-TalkTalk — Thu, 28 Mar 2024 08:15:37 GMT

Hi PaulandChris

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.