topic Re: No dialtone. Talk talk say it's fine !? What now? in Home Phone

No dialtone. Talk talk say it's fine !? What now?

rilian — Wed, 27 Mar 2024 22:33:00 GMT

My line is dead, broadband and phone cut out suddenly. A wired phone into the test socket has no dialtone. The automated talk talk line test say there's no fault?

I work from home. Mobile coverage at home is marginal. What can I do to get this looked into?

Thanks for suggestions!

Re: No dialtone. Talk talk say it's fine !? What now?

Gliwmaeden2 — Wed, 27 Mar 2024 22:33:57 GMT

Staff will reply during the day, @rilian.

Check back then.

Re: No dialtone. Talk talk say it's fine !? What now?

ferguson — Wed, 27 Mar 2024 23:09:05 GMT

@rilian

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 07:22:05 GMT

Hi rilian

I'm sorry to hear this.

The line test is detecting a loop fault and this can often be caused by internal wiring or equipment connected to the line.

Would it be possible to remove everything from the line (phone, router and faceplate) so I can run one more line test in this set up?

Re: No dialtone. Talk talk say it's fine !? What now?

rilian — Thu, 28 Mar 2024 08:45:37 GMT

Thanks - everything removed. It's a very short straight cable run from outside to the master socket (60cm) and the master socket is open and the faceplate removed.

I have a filtered faceplate and a few days ago I thought it had failed. While waiting for a replacement I removed the faceplate and plugged a micro filter into the internal socket which worked great for a couple of days but that failed yesterday. The line has been getting more and more unreliable over the last week or two with a disconnect for a few moments most days... and now it's failed completely.

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 08:49:12 GMT

Hi @rilian

Thank you. Just running the test now and I will post back shortly.

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 08:51:03 GMT

Hi @rilian

The same fault has been detected.

The next step will be an Openreach engineer visit to the property. Would you like me to arrange this for you on the Community?

Re: No dialtone. Talk talk say it's fine !? What now?

rilian — Thu, 28 Mar 2024 08:52:51 GMT

Yes please an engineer visit looks like what's needed, thanks very much

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 08:56:52 GMT

Hi rilian

No problem, I can arrange this for you.

Please can you provide your availability AM and PM?

Can you also confirm potential engineer charges

Engineer charges

Re: No dialtone. Talk talk say it's fine !? What now?

rilian — Thu, 28 Mar 2024 09:08:11 GMT

All day as needed (and any other day - this is critical) but I'd like a bit of warning if possible, and yes I've read your charges page and confirm I'm ok with that. Thanks very much!

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 09:27:24 GMT

Hi rilian

Thanks for your reply.

I've booked the first available appointment - 03/04 AM (8am - 1pm)

Will this date and time be ok?

Re: No dialtone. Talk talk say it's fine !? What now?

rilian — Thu, 28 Mar 2024 09:50:12 GMT

That's fantastic, thank you very much

Re: No dialtone. Talk talk say it's fine !? What now?

Debbie-TalkTalk — Thu, 28 Mar 2024 09:53:56 GMT

Hi rilian

Ah no problem 🙂

I will check in again with you after the engineer visit.

Re: No dialtone. Talk talk say it's fine !? What now?

Anonymous — Wed, 03 Apr 2024 11:17:28 GMT

Good afternoon,

How are you getting on?

Thanks

Michelle