topic Re: Voicemail 1571 not available in Home Phone

Voicemail 1571 not available

richardmleggett — Thu, 04 Apr 2024 17:06:48 GMT

My voicemail (1571) is not working. I missed a call the other day and there is now a message waiting tone on the line. However, when I dial 1571, I just get a message saying, "Sorry the service requested is not available. Thank you for calling. Please hang up."

I'm not sure when this stopped working. I recently took out a new contract, so may be linked to that. I've just read that "Standard voicemail" is no longer available to new accounts, but I've always had voicemail and nobody told me I was going to lose it.

I spent an hour on chat the other day and the person could only suggest unplugging my phone and dialling 1212, neither of which made any difference.

Can anyone suggest a fix?

Re: Voicemail 1571 not available

Chris-TalkTalk — Fri, 05 Apr 2024 10:08:14 GMT

Hi Richard,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Voicemail 1571 not available

richardmleggett — Fri, 05 Apr 2024 10:11:26 GMT

Thanks, Chris. Just done!

Re: Voicemail 1571 not available

Chris-TalkTalk — Fri, 05 Apr 2024 10:27:58 GMT

Thanks. Voicemail appears to be active. I've made a change, can you please retest and let me know if it is now working

Chris

Re: Voicemail 1571 not available

richardmleggett — Fri, 05 Apr 2024 11:02:10 GMT

Thanks, Chris. But no, still getting the message "Sorry the service requested is not available" when I dial 1571.

Re: Voicemail 1571 not available

Chris-TalkTalk — Fri, 05 Apr 2024 11:03:36 GMT

OK thanks for trying. Do you have an eero with DVA or a wifi hub 2?

Chris

Re: Voicemail 1571 not available

richardmleggett — Fri, 05 Apr 2024 11:42:12 GMT

It's the Wifi Hub 2.

Re: Voicemail 1571 not available

Chris-TalkTalk — Fri, 05 Apr 2024 12:31:05 GMT

OK thanks. Could you switch the router and ONT off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Voicemail 1571 not available

richardmleggett — Fri, 05 Apr 2024 13:52:34 GMT

Did this... switched everything off for over 30 minutes. When turned back on, one thing has changed - I now no longer get the message waiting tone. However, still the same problem on dialling 1571 - "Sorry the service requested is not available".

Re: Voicemail 1571 not available

Chris-TalkTalk — Mon, 08 Apr 2024 10:26:31 GMT

OK thanks for trying that. Could you just confirm that it's still not working and I'll pass it over to our Future Fibre team

Thanks

Chris

Re: Voicemail 1571 not available

richardmleggett — Tue, 09 Apr 2024 16:19:08 GMT

Yes, still the same problem - "Sorry the service requested is not available."

Thanks.

Re: Voicemail 1571 not available

Chris-TalkTalk — Wed, 10 Apr 2024 06:55:42 GMT

Thanks, I've passed this over to our future fibre team for investigation. I'll let you know when I receive an update or they may contact you directly

Chris