topic Re: Caller display in Home Phone

Caller display

Joanne41 — Wed, 03 Apr 2024 21:35:01 GMT

Hello all, you were a big help last time I posted a question which was probably more than a year ago so here goes with my current issue.

My landline has just been out of action for more than a month and was finally repaired by an engineer last week. But since the repair, my caller display isn't working.

I've followed the advice to update telephone settings in my account but nothing actually happens when I attempt to manage my call boosts as suggested so I'm stumped.

Caller display is still showing as an add on in the package and services section of my account so any help/advice would be much appreciated.

Many thanks in advance for your assistance.

Joanne

Re: Caller display

Gliwmaeden2 — Wed, 03 Apr 2024 22:52:43 GMT

Have you tried deselecting it, waiting a day, then reselecting it, @Joanne41 ?

That sometimes works for people.

Re: Caller display

Arne-TalkTalk — Thu, 04 Apr 2024 11:25:25 GMT

Hi @Joanne41

I have requested a network reset, can you test in the next few hours. If that isn't successful we will remove and re-add the service which usually fixes the issue.

Re: Caller display

Joanne41 — Sat, 06 Apr 2024 19:05:53 GMT

Hello again Arne,

My caller display still isn't working l'm afraid. The problem of not being able to manage my boosts in my account is the same too. I've attached a screenshot (minus the top part with my phone number etc) to show the page that comes up when l attempt to manage them. The blue links on the left hand side don't take me anywhere.

I hope you can help.

Thank you

The manage your boost page in my account that doesn't work

Re: Caller display

Joanne41 — Sat, 06 Apr 2024 19:17:00 GMT

Hello again @Arne-TalkTalk,

I hope you can help.

Thank you

The manage boosts page of my account that doesn't work

Re: Caller display

Gliwmaeden2 — Sat, 06 Apr 2024 21:19:42 GMT

Staff will respond after the weekend, @Joanne41.

Re: Caller display

Arne-TalkTalk — Tue, 09 Apr 2024 14:45:30 GMT

Can you retest in 24 hours, looks like its been removed and readded.