topic Re: Noisy line for past 72hrs in Home Phone

Noisy line for past 72hrs

bunnychick — Wed, 10 Apr 2024 17:52:02 GMT

Have a very noisy line, have tried all usual teats including use of test socket but not working - can TalkTalk please test the line - only method of communication for my 75 year old mum!

thanks

Re: Noisy line for past 72hrs

Chris-TalkTalk — Thu, 11 Apr 2024 09:55:18 GMT

Hi bunnychick,

Is the telephone number in your community profile your Mums TalkTalk landline telephone number?

Chris

Re: Noisy line for past 72hrs

bunnychick — Thu, 11 Apr 2024 15:42:37 GMT

Yes, it is

Re: Noisy line for past 72hrs

Chris-TalkTalk — Fri, 12 Apr 2024 05:49:33 GMT

OK thanks, line test is passing. If you still hear the crack with the telephone connected to the test socket then we'll need to arrange an engineer visit. If you'd like us to do this can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

I've also sent you a PM to confirm some other details

Thanks

Chris