topic Re: Why can't I remove/cancel an add-on in My Account? in Home Phone

Why can't I remove/cancel an add-on in My Account?

sadcust123 — Sun, 14 Apr 2024 13:04:12 GMT

I'd like to remove/cancel an Add-on but it doesn't appear in the table of choices, but I am being charged for it (heavily!). Also, the hours state they are open on a Sunday, and I can't get hold of anyone (i.e. phone or Chat function). Thank you for any help

Re: Why can't I remove/cancel an add-on in My Account?

fr8ys — Sun, 14 Apr 2024 13:15:26 GMT

What are you trying to delete?

If it's a boost such as Phone, staff here will be able to help when they return next week.

If it's what is considered part of your contract such as TV, you will need to phone to cancel that part.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Why can't I remove/cancel an add-on in My Account?

Arne-TalkTalk — Mon, 15 Apr 2024 10:01:36 GMT

Hi @sadcust123

What boost are you trying to remove?

Re: Why can't I remove/cancel an add-on in My Account?

sadcust123 — Mon, 15 Apr 2024 12:32:52 GMT

Thank you for your reply, I'm trying to remove the 'Unlimited UK Calls Boost'

Re: Why can't I remove/cancel an add-on in My Account?

sadcust123 — Mon, 15 Apr 2024 12:34:26 GMT

Hello Arne

I'm trying to cancel/remove the Unlimited UK Calls Boost please.

Thank you

Re: Why can't I remove/cancel an add-on in My Account?

Arne-TalkTalk — Mon, 15 Apr 2024 12:35:34 GMT

Thank you.

There is an ongoing issue with My Account where boost are not showing its being worked on.

I will remove the boost for you now.

Re: Why can't I remove/cancel an add-on in My Account?

sadcust123 — Mon, 15 Apr 2024 12:36:52 GMT

Thank you for your help, that's great.

Re: Why can't I remove/cancel an add-on in My Account?

sadcust123 — Mon, 15 Apr 2024 12:40:12 GMT

The email confirmation has come through, but it's changed the price of my package as well as removing the boost - an increase of £6 per month?

Re: Why can't I remove/cancel an add-on in My Account?

Arne-TalkTalk — Tue, 16 Apr 2024 11:40:27 GMT

Just to confirm your price hasn't changed , the auto generated email doesn't include the promotion discount on your package. can you send me a screenshot via PM so I can add it to the examples I have so we can fix this.

Sorry for any confusion.