topic Re: Caller display: international calls in Home Phone

Caller display: international calls

Lesley35 — Thu, 18 Apr 2024 11:46:42 GMT

I have had this problem before. When I call Switzerland my number is showing as Singapore so the person is not accepting my call.

#caller display #international

Re: Caller display: international calls

Gliwmaeden2 — Thu, 18 Apr 2024 11:51:45 GMT

Is it to the same number that you entered in Private Notes when it happened just a month ago, @Lesley35?

Link to your older thread:

https://community.talktalk.co.uk/t5/Home-Phone/Caller-Display-International-calls/td-p/3029460

Re: Caller display: international calls

Lesley35 — Thu, 18 Apr 2024 11:53:44 GMT

Yes. I have updated info in Private Message.

Re: Caller display: international calls

Debbie-TalkTalk — Thu, 18 Apr 2024 12:08:47 GMT

Hi Lesley35

Apologies for this.

I've asked our Faults escalation team to take a look at this and I will post back as soon as I have further information.

Thanks

Debbie

Re: Caller display: international calls

Debbie-TalkTalk — Thu, 18 Apr 2024 13:14:18 GMT

Hi Lesley35

The team are attempting to contact you. They have arranged a callback for tomorrow to try to call you again.

Thanks

Debbie

Re: Caller display: international calls

Debbie-TalkTalk — Fri, 19 Apr 2024 11:07:15 GMT

Hi Lesley35

Our faults escalation team are still attempting to contact you in regards to this fault.

When would be the best date and time to contact you?

Re: Caller display: international calls

Lesley35 — Fri, 19 Apr 2024 12:59:19 GMT

You can call me this afternoon.

Re: Caller display: international calls

Debbie-TalkTalk — Fri, 19 Apr 2024 13:01:20 GMT

Hi Lesley35

Thanks for your reply.

I will pass this onto our faults escalation team now.

Debbie

Re: Caller display: international calls

Lesley35 — Mon, 22 Apr 2024 14:00:27 GMT

I've not had a call. Can you give me an update on progress.

Re: Caller display: international calls

Debbie-TalkTalk — Tue, 23 Apr 2024 05:45:56 GMT

Hi Lesley35

Apologies for this.

I will speak to the team now.

Can you provide further availability for when the team can call you?

Re: Caller display: international calls

Lesley35 — Sun, 09 Jun 2024 18:59:19 GMT

Caller display is still causing me problems. Showing a Singapore and a Swedish number when calling Switzerland. Why can't you get this sorted? This has been going on for months.

Re: Caller display: international calls

Gliwmaeden2 — Sun, 09 Jun 2024 19:16:05 GMT

The last time, Talktalk needed to call you but there is no sign of a suggested time from you and no further reply, @Lesley35.

You need to keep checking correspondence on here to follow up, otherwise the topic just withers and falls out of the workflow.

I'll re-escalate it for you.

Re: Caller display: international calls

Anonymous — Mon, 10 Jun 2024 07:17:22 GMT

Morning,

I'm sorry to hear this. Could you confirm the best time for our faults team to call and we'll pass this back over to the team?

Thanks

Michelle

Re: Caller display: international calls

Lesley35 — Mon, 10 Jun 2024 14:31:53 GMT

I have emailed you the best time to call and I have put the caller display numbers in my community profile.

Re: Caller display: international calls

Anonymous — Tue, 11 Jun 2024 06:36:44 GMT

Hi Lesley,

Apologies for the confusion, we can't receive emails via the Community. If you would prefer to send your availability privately then please add this to the private notes section of your Community Profile.

Thanks

Michelle

Re: Caller display: international calls

Lesley35 — Tue, 11 Jun 2024 10:39:07 GMT

Hi Michelle

I've put info in my private notes on my profile.

Re: Caller display: international calls

Anonymous — Tue, 11 Jun 2024 10:59:33 GMT

Morning,

Thank you. I've passed this back over to our Faults Escalation Team and I'll let you know as soon as I receive an update.

Thanks

Michelle

Re: Caller display: international calls

Anonymous — Fri, 14 Jun 2024 07:42:15 GMT

Good morning,

Have our faults team been in contact since my last post?

Thanks

Michelle

Re: Caller display: international calls

Lesley35 — Fri, 14 Jun 2024 08:57:34 GMT

Yes, they have. They called me on Tuesday. They identified where the problem was. I should hear this afternoon if they have been able to repair it. 🤞

Re: Caller display: international calls

Anonymous — Fri, 14 Jun 2024 09:00:44 GMT

Hello,

I'm glad to hear this and please let us know how you get on.

Thanks

Michelle 🙂