topic home phone in Home Phone

home phone

steamyfog — Sun, 21 Apr 2024 16:54:07 GMT

Had no landline phone for 4 weeks now, no incoming or outgoing no dial tone. I have had a couple of chats and have followed their instructions as far as I was able but still nothing. I have tried using test port on master socket 5C. My internet works fine. Running a line test says that no fault found. Latest line test yesterday is REP-14229834. The only thing that the line test brings up is that my devices are having trouble connecting to wifi and giving suggestions how to improve, but I don't see that problem, overall speed at my pc is consistently around 140Mb/sec. It is just the phone!

Re: home phone

Gliwmaeden2 — Sun, 21 Apr 2024 21:09:20 GMT

Please complete your community forum profile details, @steamyfog, and staff will respond during the day.

They need to identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information (from the drop down menu). SAVE CHANGES.

Re: home phone

Chris-TalkTalk — Mon, 22 Apr 2024 08:17:07 GMT

Hi steamyfog,

Sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: home phone

steamyfog — Mon, 22 Apr 2024 16:32:37 GMT

Have done profile.

Re: home phone

Chris-TalkTalk — Tue, 23 Apr 2024 07:50:29 GMT

OK thanks. Line test isn't picking up any issue but if you've tested at the test socket with a second telephone and there's no dial tone then we'll need to arrange an engineer visit to investigate further. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

Re: home phone

steamyfog — Tue, 23 Apr 2024 10:14:05 GMT

Thank you for quick reply. I haven't actually tried a different phone as I have been unable to find anyone who has one yet ! I did try a different cable from master to phone. I assume a visit from an engineer would cost me if my phone is the problem. I will have to ask further afield for loan of phone. I am not inclined to buy a new one only to find mine is working.

So thanks for offer of arranging engineer visit, but will wait until I can eliminate phone fault then contact you again.

Thank you.

Re: home phone

Chris-TalkTalk — Tue, 23 Apr 2024 10:54:11 GMT

OK, no problem. If you can't get hold of a telephone to test with are you able to test your phone on someone else's line to make sure it's working?

Chris

Re: home phone

steamyfog — Tue, 23 Apr 2024 13:57:31 GMT

Oh yes .That's me not thinking inside the box ....let alone outside! Thanks for your help.

Steamyfog.

Re: home phone

Chris-TalkTalk — Tue, 23 Apr 2024 14:01:35 GMT

OK, please let us know how you get on

Chris

Re: home phone

steamyfog — Sun, 05 May 2024 13:58:40 GMT

Ok, I have tested my phone on a neighbours landline at it works fine. So I guess that means a fault at the Master Socket.

Re: home phone

Debbie-TalkTalk — Tue, 07 May 2024 07:49:43 GMT

Hi steamyfog

Thanks for confirming.

The next step will be an Openreach engineer visit to the property.

Please can you confirm potential engineer charges and provide your availability AM and PM?

Engineer charges

Debbie

Re: home phone

steamyfog — Thu, 09 May 2024 16:15:49 GMT

Well the engineer charge is apparantly payable if fault is within property. Being as my internet connection is fine (plugged into same Master Socket as phone) then cabling within my house must be ok, so Master Socket phone socket must be faulty but that will be a fault within my house and therefore chargeable. I do not rely on house phone, but nice as a standby but I think I will go without.

Thanks for your time and help.

Re: home phone

Anonymous — Fri, 10 May 2024 05:16:51 GMT

Morning,

Just to advise, if the fault lies on Openreach maintained equipment within the property then no charges should apply.

Thanks

Michelle