topic Re: Phone line not working - online engineer booking service not working in Home Phone

Phone line not working - online engineer booking service not working

PJTPJT — Sun, 21 Apr 2024 16:54:55 GMT

My landline stopped working recently, no ring tone, people who dial in get voicemail & I can't dial out. Internet working fine. Used test connection tool and it said book an engineer but the online link isn't working. How can I go about booking an engineer when that is the case?

Re: Phone line not working - online engineer booking service not working

Gliwmaeden2 — Sun, 21 Apr 2024 21:07:00 GMT

Please complete your community forum profile details, @PJTPJT, and staff will respond during the day.

They need to identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information (from the drop down menu). SAVE CHANGES.

Re: Phone line not working - online engineer booking service not working

Debbie-TalkTalk — Mon, 22 Apr 2024 06:41:22 GMT

Hi PJTPJT

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Phone line not working - online engineer booking service not working

Debbie-TalkTalk — Tue, 23 Apr 2024 08:11:58 GMT

Hi PJTPJT

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie