topic Re: Phone not working but internet is in Home Phone

Phone not working but internet is

richardgriffith — Sat, 20 Apr 2024 13:03:46 GMT

Phone line not working

Re: Phone not working but internet is

KeithFrench — Sat, 20 Apr 2024 13:56:19 GMT

Please can you elaborate?

What sort of package are you on? If full Fibre then I assume that you have Digital Voice? If so what make/model of router are you using and do you have a Grandstream ATA?

If your internet is provided over copper wires, then this will be a different problem.

Re: Phone not working but internet is

Anonymous — Mon, 22 Apr 2024 06:43:46 GMT

Hi richard,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle