topic Landline in Home Phone

Landline

PK0191 — Tue, 23 Apr 2024 17:32:37 GMT

I discovered yesterday that my landline number has been changed without being notified. I can make and receive calls but they are via the new number. Obviously this is not only inconvenient but potentially a security breach as some of my accounts (I cannot recall which) use my landline number as part of two factor authentication. I have contacted Talktalk via online chat and arranged for Openreach, at their leisure, to make a visit to see what has happened.

Anyone else had this issue?

I asked for this to be treat as a data breach but not convinced the operator took me seriously.

Re: Landline

Chris-TalkTalk — Wed, 24 Apr 2024 05:32:45 GMT

Hi PK0191,

I'm sorry to hear that you're experiencing problems with your service. I've checked the fault progress and looks as though an engineer has been assigned today so hopefully it will be resolved soon

Chris

Re: Landline

PK0191 — Wed, 24 Apr 2024 10:40:28 GMT

Openreach called today and number has been restored for which I am grateful.

I am still concerned that the number was swapped in the first place with no communication or acknowledgement of the possible data security implications of such action.

Re: Landline

Chris-TalkTalk — Wed, 24 Apr 2024 10:54:17 GMT

Hi PK0191,

I'm sorry about this, crossed line do occur occasionally, it's generally when the engineer accidently connects the line incorrectly while carrying out a repair. We wouldn't be able to notify you about it as we wouldn't know that it had happened.

Chris