topic Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped. in Home Phone

Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

rpd123 — Thu, 18 Apr 2024 16:40:32 GMT

When people ring me on my landline from a mobile, during the call if it drops, then my landline is left in the engaged state. When they try to ring again, their phone tells them my line is engaged.

So they have to ring me on my mobile to get me to press the red / end call button on my landline handset. After doing so, they can ring me again on my landline as normal.

I would like for it to be possible to de-engage my landline via my online account here at talktalk.co.uk - surely in 2024 with computer telephony integration (CTI) and software-based telephone exchanges, this should be possible?

I'm not looking for an alternative solution - i.e. different telephone arrangement. I want the above suggested idea specifically. I want to keep both my same landline and mobile.

Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

Debbie-TalkTalk — Fri, 19 Apr 2024 05:16:07 GMT

HI rpd123

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

Debbie-TalkTalk — Mon, 22 Apr 2024 08:18:30 GMT

Hi rpd123

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

rpd123 — Fri, 26 Apr 2024 22:44:27 GMT

Added details as requested. If you want to call me, please call the mobile number given as this will be a relative who will understand the technicalities better than me.

Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

Chris-TalkTalk — Mon, 29 Apr 2024 06:38:13 GMT

Hi rpd123,

Sorry if I'm misunderstanding the issue but this sounds like normal behaviour, the line will be engaged until you replace the receive or end the call on your handset

Chris

Re: Un-engage my engaged landline remotely via online account, when incoming mobile call dropped.

rpd123 — Thu, 15 Aug 2024 22:19:02 GMT

@Chris-TalkTalk wrote:
Hi rpd123,

Sorry if I'm misunderstanding the issue but this sounds like normal behaviour, the line will be engaged until you replace the receive or end the call on your handset

Chris

That's poor. The modern way should be that ending a call either end should close the call so that neither end is engaged. That it isn't, shows we're still tied to legacy protocols; hopefully DigitalVoice will change that with tighter integration with the end device itself.