topic Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre in Home Phone

14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

trevorrg22 — Thu, 20 Apr 2023 10:45:02 GMT

Since I switched over to Fibre + Digital Voice in March 2023 when I call 14258 (selective call barring) and press any keys the message just repeats, it's not recognising any key presses.

I have now had 3 chats with tech support. After the first one it seems like I have to go through all the same questions again (like they don't read what's been tried before) and today even told me that 14258 isn't a talktalk number 😫

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Anonymous — Thu, 20 Apr 2023 10:58:28 GMT

Hello,

Can I just confirm, has this never worked since FTTP? If you log into your My Account does it show that this service is selected and active on the line?

Thanks

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

trevorrg22 — Thu, 20 Apr 2023 11:54:44 GMT

this has never worked since I went to full fibre

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Anonymous — Thu, 20 Apr 2023 11:55:53 GMT

Hi,

Does it show as active if you log into your My Account?

Thanks

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

trevorrg22 — Thu, 20 Apr 2023 12:50:37 GMT

please bear with me on this. I've been on chat to technical support and they are going to send a new digital voice box to see if that works (other tests have been tried)

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Anonymous — Thu, 20 Apr 2023 12:55:16 GMT

Hello,

Ok thank you for confirming and please let us know how you get on.

Thanks

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

trevorrg22 — Fri, 21 Apr 2023 16:56:47 GMT

Hi, Michelle

I was sent a new Grandstream which arrived today. I connected it but it didn't resolve the issue.

I can confirm 'last caller barring' is showing active on my account.

Thanks

Best regards

Trevor

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Debbie-TalkTalk — Mon, 24 Apr 2023 07:35:27 GMT

Hi Trevor

Thanks for your reply.

It would be worth removing this feature (last caller barring) in My Account and then re adding this again in My Account a few hours later to see if this resolves the issue.

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

DuncRha — Wed, 28 Feb 2024 14:35:18 GMT

Had this same problem, just renewed my a/c in Jan'24 and it stopped working. Was told to use call block, but this doesn't work when you're sent a pass code by a BOT. The phone just goes dead! Was then told to use last call barring......but 14258 says "sorry the service requested is not available". Please......how do I get the 14258 service back.....more so because call block is not suitable if your contacting your Banks to get a login from a BOT.......HELP

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Anonymous — Thu, 29 Feb 2024 06:55:24 GMT

Hi DuncRha,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

trevorrg22 — Mon, 29 Apr 2024 13:17:57 GMT

Hi, Michelle

Thanks but I went through so much to trouble shoot this - powering off my Eero, resetting my grandstream so that it would search for an update of firmware. The Grandstream was even replaced twice (ie I was sent replacements twice) and I accepted a payment for the inconvenience of it not working from my home phone. I really don't have the time or the will to go through it all again so I'll make do with having to startup the TalktalkDigitalVoice app and use that to block whenever I need to

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

DuncRha — Mon, 29 Apr 2024 14:03:45 GMT

I had a similar problem when my contract was renewed...that's another story!

My problem was with "Callsafe" which seems to be by default SWITCHED ON......WHY???

After a few back and fors I was able to switch it off. See....

Home - Staying Safe - How to use CallSafe

Re: 14258 (Selective call barring) is not responding to any key presses since I switched to Fibre

Anonymous — Tue, 30 Apr 2024 06:49:49 GMT

Hi DuncRha,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle