topic Re: No Outgoing VoIP Phone Calls in Home Phone

No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 15:36:24 GMT

Incoming calls and broadband working, but outgoing gives an 'unobtainable' tone after dialling.

Tried all the usual guff, no response from TalkTalk or Chat Line after 2 hours.

Can anyone verify whether TalkTalk actually still exist?

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 15:47:04 GMT

They've raised a 'Case'.

Two hours later they say they're busily working on it, but 'Start Troubleshooting' on this link???

The link gives three choices of problem:-

1) I have no internet connection.

2) I can't access certain websites.

3) My internet is slow.

I started off this service problem on the Voice Calls page, give me a break!

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 15:50:28 GMT

And don't refer to me as "Chatterbox".

How condescending is that to a customer who you are giving no serious attention to their service problem?

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 16:01:02 GMT

Earth calling TalkTalk.

Is there anybody there?

Re: No Outgoing VoIP Phone Calls

ferguson — Tue, 30 Apr 2024 16:01:55 GMT

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No Outgoing VoIP Phone Calls

Gondola — Tue, 30 Apr 2024 16:11:16 GMT

Yes. Responding to your post of just 30 minutes ago. Good that you've already reported the fault and a "Case" has been registered. Are you using the TalkTalk Digital Voice app?

Heads up that "Chatterbox" is just a tag for this Community to reflect the number of posts made. You started off as "Newbie". You'll end up as a "Philosopher" after many posts. Nothing personal, just the way Community is set up.

The TalkTalk Support team are here during normal office hours if you need them to follow up your "Case".

Re: No Outgoing VoIP Phone Calls

ferguson — Tue, 30 Apr 2024 16:14:31 GMT

@Gondola

That post looks like it coincided with mine.

@Tosh

Can you complete those details as suggested?

Re: No Outgoing VoIP Phone Calls

Gondola — Tue, 30 Apr 2024 16:17:16 GMT

Ah, yes, Ferguson you're way faster than me. I'll leave this one with you.

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 16:19:47 GMT

No not using Voice App.

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 16:20:53 GMT

Ok done the profile now.

Re: No Outgoing VoIP Phone Calls

ferguson — Tue, 30 Apr 2024 16:22:32 GMT

OK, cool, hopefully the support team will pick this up when they are back online tomorrow.

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 16:38:48 GMT

Thanks for your reply Gondola.

Please appreciate that I don't normally frequent forums and I'm only here in desperation to lack of response on the Chat line.

I realised that the "Chatterbox" is just forum thing, but really, change it, it does you no favours outside of Sugar Crush Candy sites.

After all, people using TalkTalk are adults with a life, aren't they?

Re: No Outgoing VoIP Phone Calls

ferguson — Tue, 30 Apr 2024 17:46:50 GMT

You are now a "Popular Poster," so hopefully that makes you feel better! 🙂

Re: No Outgoing VoIP Phone Calls

Tosh — Tue, 30 Apr 2024 21:47:53 GMT

VoIP is working inwards and outwards now.

If it was TT that fixed it, then thanks very much.

If it was me, then well done me.

Best part of an afternoon I'll never get back.

TTFN.

Gone.

Re: No Outgoing VoIP Phone Calls

Anonymous — Wed, 01 May 2024 05:47:49 GMT

Morning,

I'm sorry for the delay in getting back to you. Just to confirm is your voice service still working ok since your last post?

Thanks

Michelle