topic Re: No caller display on Groundstream DVA in Home Phone

No caller display on Groundstream DVA

Boffee — Mon, 13 May 2024 09:47:39 GMT

Recently received Eero 6 and Groundstream adapter - but cannot get caller display to work. Have tried many options regarding resetting Groundstream etc. Have tried turning the caller display off and on in "my account" but despite confirmation emails it does not turned off -caller display stays constantly on in my account - although i cannot see call ID

Would appreciate caller display - any help would be good

Re: No caller display on Groundstream DVA

Chris-TalkTalk — Mon, 13 May 2024 11:05:24 GMT

Hi Boffee,

Could you try switching the ONT off for 30 minutes then switch back on and retest If it's then still not working I'll ask our Future Fibre team to take a look

Chris

Re: No caller display on Groundstream DVA

Boffee — Mon, 13 May 2024 14:27:09 GMT

Hi Chris

Thanks for your reply.

Have turned off the ONT for 30mins but still no caller number

Would certainly like to have this caller display.

Keith

Re: No caller display on Groundstream DVA

Anonymous — Tue, 14 May 2024 06:26:27 GMT

Good morning,

Thank you for confirming. I've passed this over to our Faults Escalation Team now and I will let you know as soon as we receive an update back.

Thanks

Michelle

Re: No caller display on Groundstream DVA

Anonymous — Tue, 14 May 2024 07:45:33 GMT

Hi Keith,

My colleague has made a change earlier this morning so I will check back in with you in the morning to see if there has been any change on your side.

Michelle 🙂

Re: No caller display on Groundstream DVA

Boffee — Tue, 14 May 2024 07:56:40 GMT

Hi Michelle,

I have just checked my home phone and I can already see that I now have caller ID working.

Thank you soo much for your help - and also please thank your colleague.

Keith

Re: No caller display on Groundstream DVA

Anonymous — Tue, 14 May 2024 07:58:13 GMT

Hi Keith,

Ah excellent 🙂 I'm really glad to hear this 🙂

Michelle