topic Nominated User Form Access in Home Phone

Nominated User Form Access

roundincircles2 — Wed, 15 May 2024 20:51:50 GMT

My brother has a TalkTalk landline which is not working. He has no online presence or internet access and pays extra to get his bills on paper. The online chat team advise he needs to complete a Nominated User Form to enable them to act on my request for a fix. The webpage says 'You can get an application form in My Account, or alternatively get in touch and request the form. Once you receive the form, fill in your details and have your Nominated User complete their section. Once you've completed the form, simply return it to us using the address on the form.'

I asked for the form to be sent out to him in an online chat, and was told they could only send a link - but it only works if the user is logged into a Talk Talk a/c. They said I would have to ring Customer Services to ask for a form to be sent, but would have to pass security - which I can't do until the form has been completed and processed. Because he is a 'Welfare' case, we may have a workaround to get the landline fixed, but the process to access the form needs sorting out.

On accessing the form from my account, I expected to be able to fill it in before printing - but can't. All very disjointed and time consuming!

Re: Nominated User Form Access

Arne-TalkTalk — Thu, 16 May 2024 08:29:03 GMT

@roundincircles2 Anyone can log a fault, Can you add either the account number or landline number to your community profile and we can log a fault for him, and also feedback on the agents your have spoken too.

Re: Nominated User Form Access

roundincircles2 — Fri, 17 May 2024 12:53:11 GMT

brother's a/c is ** removed , phone no. **removed **

On line chat promised an immediate contact from the Welfare team to arrange access for an engineer visit but no call again today.

Re: Nominated User Form Access

Arne-TalkTalk — Fri, 17 May 2024 12:57:40 GMT

Hi @roundincircles2

It looks like the service has been restored this afternoon.

Regards