topic Re: Home phone in Home Phone

Home phone

Charma — Mon, 13 May 2024 09:02:51 GMT

My connection went live on the 7th but my phone is stating number not in service I’ve ran a connection test on tt site but not issues found

Re: Home phone

Chris-TalkTalk — Mon, 13 May 2024 09:13:19 GMT

Hi Charma,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Home phone

Charma — Tue, 14 May 2024 09:43:29 GMT

Profile updated

Re: Home phone

Chris-TalkTalk — Tue, 14 May 2024 10:32:35 GMT

Thanks. Just to confirm, is your broadband service working OK?

Chris

Re: Home phone

Charma — Wed, 15 May 2024 11:41:18 GMT

Hi Chris broadband is in service with the occasional drop

Re: Home phone

Chris-TalkTalk — Wed, 15 May 2024 12:08:37 GMT

OK thanks. So if you lift the receiver it just says number not in service?

Chris

Re: Home phone

Charma — Wed, 15 May 2024 12:28:32 GMT

When I call landline it states sorry this number is not in service

Re: Home phone

Chris-TalkTalk — Wed, 15 May 2024 12:34:16 GMT

If you lift the receiver on your landline is there a dial tone?

Chris

Re: Home phone

Charma — Wed, 15 May 2024 15:38:51 GMT

Re: Home phone

Chris-TalkTalk — Thu, 16 May 2024 07:13:32 GMT

OK thanks. To investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

Re: Home phone

Charma — Thu, 16 May 2024 18:17:00 GMT

Hi Chris yes if this can sort the issue I’m happy for a engineer visit

Re: Home phone

Debbie-TalkTalk — Fri, 17 May 2024 05:50:13 GMT

Hi Charma

Is the phone currently connected at the test socket?

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential engineer charges

Engineer charges

Re: Home phone

Charma — Fri, 17 May 2024 14:08:17 GMT

Re: Home phone

Charma — Fri, 17 May 2024 14:09:42 GMT

I’d like to ensure there is nothing that can be done my end before I am charged as I’ve currently been off land line for over a month now

Re: Home phone

Anonymous — Mon, 20 May 2024 06:08:46 GMT

Hi Charma,

I'm sorry for the delay. This socket should have a test socket. If you gently squeeze the sides then the faceplate should lift away slightly to reveal a socket in the bottom corner. Please lift the faceplate gently as there may be wires connected to the back. Could you then test the phone directly at the test socket please.

Thanks

Michelle

Re: Home phone

Anonymous — Thu, 23 May 2024 11:30:23 GMT

Hi Charma,

How are you getting on?

Thanks

Michelle