topic Caller ID on Home Phone not working in Home Phone

Caller ID on Home Phone not working

Stanman2 — Tue, 21 May 2024 17:09:21 GMT

I have Fibre 150 with Grandstream and an eero6 .

My home phone has stopped showing the caller ID and shows all calls as 'anonymous caller out of area'.

I have read other posts on the forum with similar problems and have tried the suggested actions to try to fix the problem e.g switching the ONT off for 30 mins and trying unticking the caller display service from my account. I have checked my TT account and note that the caller display box is still ticked as being active even though I received a message to say it had been updated.

It would appear that I need further help to restore the caller ID service and I therefore welcome any advice from the Forum members.

Re: Caller ID on Home Phone not working

Anonymous — Wed, 22 May 2024 06:24:46 GMT

Morning,

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update.

Thanks

Michelle

Re: Caller ID on Home Phone not working

Anonymous — Wed, 22 May 2024 07:09:44 GMT

Hello again,

Our team have made a change so this should hopefully be fixed in the next few hours. I'll check back in with you in the morning.

Thanks

Michelle 🙂

Re: Caller ID on Home Phone not working

Stanman2 — Wed, 22 May 2024 11:30:13 GMT

Hi Michelle,

I've noticed that my phone is now showing the callers ID and all appears back to normal.

Thanks for your help with getting things sorted and also thanks to the Faults Escalation Team for quickly resolving the problem.

Re: Caller ID on Home Phone not working

Anonymous — Wed, 22 May 2024 11:36:16 GMT

Good afternoon,

I'm really glad to hear this and thanks for confirming 🙂

Michelle