topic Re: landline not working in Home Phone

landline not working

lyntramp — Mon, 20 May 2024 13:51:23 GMT

landline not working phone just dead.

Re: landline not working

Debbie-TalkTalk — Tue, 21 May 2024 06:29:23 GMT

Hi lyntramp

I'm sorry to hear this.

I can see that this fault has been escalated over to Openreach to be investigated by a line engineer.

I will keep checking on this fault for updates from Openreach and I will post back on this thread.

Thanks

Debbie

Re: landline not working

Debbie-TalkTalk — Wed, 22 May 2024 06:38:26 GMT

Hi lyntramp

This fault is still with the Openreach line engineer, there are no further updates at the moment.

Thanks

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 06:43:23 GMT

Hi @lyntramp

I can see that the line engineer was investigating this fault yesterday afternoon. Did the engineer contact you?

Re: landline not working

lyntramp — Thu, 23 May 2024 10:08:09 GMT

had no contact with engineer phone still dead.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 10:14:29 GMT

Hi lyntramp

Openreach have just closed the fault as resolved. Please can you retest this morning?

Re: landline not working

lyntramp — Thu, 23 May 2024 10:34:11 GMT

what do I need to retest.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 10:35:50 GMT

Hi lyntramp

Please can you connect your phone at the test socket to see if you have a dialtone?

Re: landline not working

lyntramp — Thu, 23 May 2024 11:05:59 GMT

which bit is the test socket

Re: landline not working

Anonymous — Thu, 23 May 2024 11:08:05 GMT

Hello,

I've included a Help Guide below,

Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Michelle

Re: landline not working

lyntramp — Thu, 23 May 2024 11:22:01 GMT

its always in the test socket there are two sockets one where there phone is plugged in and one where the router is plugged in it only fits in one.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 11:28:56 GMT

Hi lyntramp

Please can you post a photo of your master socket on this thread?

Re: landline not working

lyntramp — Thu, 23 May 2024 11:28:59 GMT

sorry misunderstood found the test socket and still no dial tone.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 11:36:25 GMT

Hi lyntramp

Apologies for this.

I've escalated this back over to Openreach and I will keep you updated as soon as I receive further information.

Thanks

Debbie

Re: landline not working

lyntramp — Thu, 23 May 2024 11:37:56 GMT

sorry I don't now how to do that.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 11:39:11 GMT

Hi lyntramp

It's ok, I've escalated this back to Openreach and advised that this fault is still present.

Re: landline not working

lyntramp — Thu, 23 May 2024 11:44:15 GMT

thank you I never saw the engineer yesterday.

Re: landline not working

Debbie-TalkTalk — Thu, 23 May 2024 11:46:43 GMT

Hi lyntramp

From the engineers notes it appears they did work at the cabinet outside.

I've let Openreach know that this hasn't fixed the fault, sorry again.

Re: landline not working

Debbie-TalkTalk — Fri, 24 May 2024 05:57:38 GMT

Morning lyntramp

I've checked for an update and the fault is still with Openreach. I will check on this again later this afternoon for additional updates.

Thanks

Debbie

Re: landline not working

Debbie-TalkTalk — Fri, 24 May 2024 12:02:25 GMT

Hi lyntramp

Apologies, there are no additional updates as yet.

This is still with Openreach.

Thanks

Debbie