topic Re: Home landline not working correctly in Home Phone

Home landline not working correctly

igmit — Tue, 28 May 2024 12:47:17 GMT

High amount of noise nearly drowning out dial tone.
Cannot dial out.
Phone rings once on incoming call then stops, when phone is picked up can only hear dial tone.
NTE 5C MK 4 main telephone socket, all testing done from the test outlet within NTE 5C MK 4.

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 12:57:38 GMT

Hi igmit,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 13:38:53 GMT

Community Profile updated.

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 13:39:34 GMT

Thanks. I'll take a look at this now and get back to you.

Chris

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 13:43:08 GMT

Line test is picking up a potential problem. Is your telephone currently connected directly to the test socket?

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 13:46:04 GMT

Not at the moment. Internal wiring is back connected.

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 13:49:48 GMT

OK thanks. Would you be able to connect the telephone to the test socket again and I'll run the test again

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 13:51:01 GMT

Will do, give me 2-minutes.

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 13:52:33 GMT

Thanks 🙂

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 14:14:42 GMT

Hope you did the test Chris, as I needed to re-assemble the NTE 5C MK 4 to get my internet back 😉

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 14:16:13 GMT

Apologies, I was waiting for you to confirm that it's connected to the test socket. If it's still connected I'll do the test now

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 14:18:13 GMT

🙈Give me 2-minutes. I will re-connect then at 15:30

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 14:18:52 GMT

OK, thanks 🙂

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 14:27:33 GMT

Line test is still failing but for a different reason so I'll log this out to Openreach for further investigation.

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 14:39:15 GMT

Many thanks Chris, Is there a timescale for this or do we wait for Openreach to get in touch?

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 14:43:42 GMT

Openreach will investigate over the next 72 hours and may contact you directly if they need to access your home

Chris

Re: Home landline not working correctly

igmit — Tue, 28 May 2024 14:45:29 GMT

Thanks Chris, Just had a text saying there going to investigate.

Regards igmit

Re: Home landline not working correctly

Chris-TalkTalk — Tue, 28 May 2024 14:47:46 GMT

No problem 🙂

Re: Home landline not working correctly

igmit — Thu, 30 May 2024 16:24:21 GMT

Problem sorted by Openreach engineer, all well within the quoted timeframe. Can’t grumble at that service.

Many thanks.

Re: Home landline not working correctly

Chris-TalkTalk — Fri, 31 May 2024 09:42:03 GMT

That's great igmit, thanks for letting me know 🙂

Chris