topic Re: Phone number unexpectedly changed in Home Phone

Phone number unexpectedly changed

EnidNorbury — Wed, 29 May 2024 15:07:33 GMT

My landline phone number has changed, but broadband access still available.

In TT MyAccount my correct number is still shown. Please can someone sort this out for me?

Thanks

Enid

Re: Phone number unexpectedly changed

Chris-TalkTalk — Thu, 30 May 2024 06:11:31 GMT

Hi Enid,

It sounds as though you may have a crossed line. Can you dial 17070 from your landline and check the number read back to you. If the number isn't yours can you add it to the private notes section of your community profile and let us know when you've done this

Thanks

Chris

Re: Phone number unexpectedly changed

Chris-TalkTalk — Thu, 30 May 2024 13:33:15 GMT

Hi Enid,

How are you getting on, if you still need assistance can you please reply to my previous post

Thanks

Chris

Re: Phone number unexpectedly changed

EnidNorbury — Thu, 30 May 2024 16:02:18 GMT

Hi Chris

Thanks for your email. I have edited my profile and it shows my correct number and in the Notes section I've put the wrong number.

I've tried 17070 three times, latest timed at 15:47, and I still have the wrong number.

Kind regards

Enid

Re: Phone number unexpectedly changed

Gliwmaeden2 — Thu, 30 May 2024 16:59:12 GMT

Staff will follow up during the day, @EnidNorbury.

Check for replies during working hours, as otherwise they can't follow up till after the weekend.

Re: Phone number unexpectedly changed

Chris-TalkTalk — Fri, 31 May 2024 07:52:52 GMT

Hi Enid,

Thanks for that. I've raised this to Openreach for further investigation. I've also sent you a PM to confirm some other details

Thanks

Chris

Re: Phone number unexpectedly changed

Chris-TalkTalk — Mon, 03 Jun 2024 10:00:30 GMT

Hi Enid,

How are you getting on, has the engineer now resolved the issue?

Chris