topic Re: "White Noise" on landline in Home Phone

"White Noise" on landline

rautospoon — Thu, 30 May 2024 13:26:15 GMT

Hi. My landline has unfortunately recently developed a loud "white noise". The situation is as follows :

My landline to other landline : noise (this is the worst)

Other landline to my landline : noise sometimes

My landline to mobile : no noise

Mobile to my landline : noise sometimes

Talktalk have conducted a line test, but gave me no indication as to whether a fault was found or not.

My broadband is working fine and there are no "wi-fi connectivity" problems within the house.

Any ideas how to fix this ?

Thank you.

Re: "White Noise" on landline

Chris-TalkTalk — Thu, 30 May 2024 13:35:49 GMT

Hi rautospoon,

I'm sorry to hear that you're experiencing problems with your service. Have you tried connecting your telephone to the test socket on it's own? Have you tried a different telephone?

Chris

Re: "White Noise" on landline

rautospoon — Thu, 30 May 2024 14:07:29 GMT

Hi Chris and thanks for the speedy reply.

Connected the phone to the socket on its own and phoned a landline number - spoke for about 10 minutes without any "white noise" but then it returned - I cannot hear it only the person I am calling can.

Unfortunately don'y have another telephone but the one I have (Panasonic) is quite new.

Re: "White Noise" on landline

Chris-TalkTalk — Thu, 30 May 2024 14:30:03 GMT

Would you like us to arrange an engineer visit to investigate further? If you would please let me know and I'll confirm some details with you

Chris

Re: "White Noise" on landline

rautospoon — Thu, 30 May 2024 14:47:05 GMT

Yes, that would be great - would there be any charge ?

My neighbour (who is with Utility Warehouse - is that connected to TT ?) has the same problem and we share the same "underground wires" in our Close.

Many thanks for your help, appreciated.

Re: "White Noise" on landline

Chris-TalkTalk — Fri, 31 May 2024 09:33:36 GMT

Hi rautospoon,

If you'd like us to book the engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

Thanks

Chris

Re: "White Noise" on landline

rautospoon — Fri, 31 May 2024 10:59:57 GMT

Hi Chris, thanks for that.

Would this be a TT or an OR engineer ?

I accept potential charges.

AM any day next week other than Friday would be great.

I don't use a mobile.

Best contact is via landline or email address on my profile.

Thank you.

Re: "White Noise" on landline

Chris-TalkTalk — Fri, 31 May 2024 12:09:51 GMT

It will be an Openreach engineer. I'll book the engineer now and get back to you with the details

Chris

Re: "White Noise" on landline

Chris-TalkTalk — Fri, 31 May 2024 12:25:59 GMT

Line test is now failing with a reason code that means we have to raise this as a non-appointed task which I've now done. Openreach will investigate over the next 72 hours and may contact your directly if they need to access your home

Chris

Re: "White Noise" on landline

rautospoon — Fri, 31 May 2024 12:36:43 GMT

Thanks Chris. Does seem to be a line problem - will wait to hear further, if needed, from OR.

Re: "White Noise" on landline

Chris-TalkTalk — Fri, 31 May 2024 12:38:53 GMT

OK thanks

Chris

Re: "White Noise" on landline

rautospoon — Tue, 04 Jun 2024 12:21:59 GMT

Hi Chris. Just received a call from an OR engineer who informs me the problem has been resolved.

He told me it was caused a couple of weeks ago by TT engineers when they "made a mess of" swapping some of the TT equipment in my local exchange !

Many thanks.

Re: "White Noise" on landline

Chris-TalkTalk — Tue, 04 Jun 2024 12:51:30 GMT

Hi rautospoon,

Glad to hear that it's been resolved, thanks for letting me know

Chris

Re: "White Noise" on landline

rautospoon — Tue, 04 Jun 2024 13:21:16 GMT

Cheers Chris !

Re: "White Noise" on landline

Chris-TalkTalk — Tue, 04 Jun 2024 13:23:47 GMT

No problem, thanks 🙂