topic Phone not receiving or allowing outgoing calls in Home Phone

Phone not receiving or allowing outgoing calls

TwigletsNursery — Tue, 04 Jun 2024 09:25:18 GMT

Our phone has not been receiving calls or allowing us to make outgoing calls for 2 days. Broadband is working fine

Re: Phone not receiving or allowing outgoing calls

Karl-TalkTalk — Tue, 04 Jun 2024 09:38:03 GMT

Tests are currently clear, so no obvious faults are showing.

Have you tried another handset to make sure that is not at fault?

Also, unplug everything out of the phone socket, and just have the phone only connected to try a test call. If you have a 'Test Socket' , make sure you test at that point , and if all fails, then we will need to arrange an engineer for you.

Please get back to me as soon as you have tested and we can progress this for you asap.

Thanks

Karl.

Re: Phone not receiving or allowing outgoing calls

Catsno1 — Tue, 04 Jun 2024 13:21:19 GMT

Thanks for reply , did as you suggested still no joy , however my wife finally got to speak to someone at your end and after a while it was agreed that a bt person would call round in a few days ,

Re: Phone not receiving or allowing outgoing calls

Karl-TalkTalk — Tue, 04 Jun 2024 13:26:57 GMT

Glad this has been arranged. That would have been my next option.

Thanks

Karl.